Training Executive - UAE NATIONAL

Richemont; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Van Cleef & Arpels in Dubai seeks a Regional Training Coordinator to support the retail network across the Middle East through targeted training initiatives. You will ensure sales teams are equipped with the knowledge and skills to uphold the Maison’s heritage and unparalleled client experience, working with Training Managers and HQ in France.

You will lead sessions at the Client Relationship Center, adapt content for markets (including Arabic proofreading), and manage the global LMS and program

Qualifications

• Experience in Training, Learning & Development or Retail.
• Fluency in English and Arabic is required.

Responsibilities

• Act as central regional contact for local training teams and coordinate global initiatives with Headquarters in France.
• Maintain close collaboration with Training Managers through regular updates.
• Lead training sessions at the Client Relationship Center to support the Team Leader.
• Adapt training modules and content for different markets, including Arabic proofreading of documents.
• Assist in the smooth implementation of new global training programs from Headquarters.
• Facilitate rollout of new training content with clear instructions for consistent understanding across markets.
• Manage the LMS data—content, participant data and program schedules—keeping everything up to date.
• Measure completion rates of training campaigns using the e-learning dashboard.
• Organize seminars and meetings; handle related administration and logistics.
• Manage training-related costs and invoicing in coordination with accounting and markets.
• Report best practices and mystery shopping scores on a quarterly/annual basis to the training community.

Skills

English fluency

Arabic fluency

Stakeholder coordination

Training coordination

Organizational skills

Tools

LMS

Job description

Reference code: JR131259

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have previous experience in Training, Learning & Development or Retail, ideally within a luxury environment.

You have excellent communication, coordination and organizational skills, with the ability to collaborate effectively with multiple stakeholders across different markets. You are proactive, detail-oriented and demonstrate strong initiative, ownership and commitment.

You are comfortable working with training platforms and reporting tools, and are eager to continuously develop new competencies, capabilities and knowledge. Fluency in English and Arabic is required.

What are we expecting from you?

Reporting to the Regional Head of Retail Training, you will support the retail network across the region through targeted projects and contribute to the successful execution of training programs. You will help ensure our sales teams are equipped with the knowledge and skills to uphold the Maison’s heritage, values and unparalleled client experience.

You will play a key role in coordinating global training efforts with the Training Managers and monitoring the effectiveness and impact of training programs and local initiatives.

In this role, you will:

• Act as a central regional point of contact for local training teams, facilitating communication and collaboration on global training initiatives with our Headquarters in France.
• Maintain close collaboration with the Training Managers through regular updates and proactive communication.
• Lead training sessions at the Client Relationship Center to support the Team Leader.
• Support the adaptation of training modules and content for the different markets, including Arabic proofreading of documents.
• Assist the Training Managers in the smooth implementation of new global training programs from Headquarters.
• Facilitate the rollout of new training content, providing clear instructions and support to ensure consistent understanding and application across all markets.
• Manage the global training platform data (LMS), ensuring content, participant data and program schedules remain up to date.
• Measure completion rates of training campaigns through the e-learning dashboard.
• Manage the administration and organization of seminars and meetings upon request.
• Manage training-related costs and the flow of invoicing in coordination with the accounting department and the markets.
• Report best practices and mystery shopping scores on a quarterly, semester and annual basis to the training community.

The role covers five markets and the regional Client Relationship Center in Dubai and may require regional and international travel upon request.

More than a role… We recruit for a career!

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams.