Regional Luxury Training & Development Lead

Richemont; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Van Cleef & Arpels in Dubai seeks a Regional Training Coordinator to support the retail network across the Middle East through targeted training initiatives. You will ensure sales teams are equipped with the knowledge and skills to uphold the Maison’s heritage and unparalleled client experience, working with Training Managers and HQ in France.

You will lead sessions at the Client Relationship Center, adapt content for markets (including Arabic proofreading), and manage the global LMS and program

Qualifications

• Experience in Training, Learning & Development or Retail.
• Fluency in English and Arabic is required.

Responsibilities

• Act as central regional contact for local training teams and coordinate global initiatives with Headquarters in France.
• Maintain close collaboration with Training Managers through regular updates.
• Lead training sessions at the Client Relationship Center to support the Team Leader.
• Adapt training modules and content for different markets, including Arabic proofreading of documents.
• Assist in the smooth implementation of new global training programs from Headquarters.
• Facilitate rollout of new training content with clear instructions for consistent understanding across markets.
• Manage the LMS data—content, participant data and program schedules—keeping everything up to date.
• Measure completion rates of training campaigns using the e-learning dashboard.
• Organize seminars and meetings; handle related administration and logistics.
• Manage training-related costs and invoicing in coordination with accounting and markets.
• Report best practices and mystery shopping scores on a quarterly/annual basis to the training community.

Skills

English fluency

Arabic fluency

Stakeholder coordination

Training coordination

Organizational skills

Tools

LMS

Job description

Van Cleef & Arpels in Dubai seeks a Regional Training Coordinator to support the retail network across the Middle East through targeted training initiatives. You will ensure sales teams are equipped with the knowledge and skills to uphold the Maison’s heritage and unparalleled client experience, working with Training Managers and HQ in France.

You will lead sessions at the Client Relationship Center, adapt content for markets (including Arabic proofreading), and manage the global LMS and program