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Caterpillar is seeking a service training consultant based in Dubai to develop and deliver comprehensive training solutions across electric power product systems and components. The role requires hands-on use of training aids, lab equipment, and collaboration with project teams to implement instructor-led and web-based trainings.
Fluency in English is required; proficiency in French and Arabic is a strong advantage.
Product Support
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
The service training consultant will develop and deliver comprehensive training solutions which involve proficiently using and maintaining training aids and lab equipment. The consultant will also collaborate with the project team lead to create instructor-led training (ILTs) and web-based training (WBTs) on relevant subjects based on the required area of expertise. Actively involved in promoting continuous improvement optimizing resource utilization and driving technological adoption ensuring that training initiatives are consistently aligned with organizational goals and standards. Fluency in English is required with proficiency in French and Arabic being an advantage.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Training and Development
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
June 16 2026 - June 23 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Contract