Fleet Manager

Caterpillar; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Caterpillar in the United Arab Emirates seeks a Fleet Manager within the Job Site Solutions group. You will lead customer engagements, manage dealer partnerships, and ensure profitable contractual commitments across sites.

The role requires coordinating with customer and dealer management, directing day-to-day site activities, and applying expertise in equipment management, production optimization, safety and financial performance.

Qualifications

• Bachelor's Degree with 5+ years progressively responsible job-related experience or 5 years direct field experience with Caterpillar dealers/customers
• 3 years direct customer sales/product support experience
• Knowledge of English; Arabic and French are a plus

Responsibilities

• Lead customer engagements and provide matrix leadership for contract execution
• Align multiple parties within Caterpillar dealer and customer organizations
• Direct day-to-day activity related to contractual commitments at each site
• Deliver on contractual commitments using Caterpillar and dealer capabilities
• Apply expertise in equipment management, production optimization, safety, sustainability, and financial structuring to drive success
• Provide and apply solutions in a customer-facing environment
• Collaborate with Product Groups and internal units to understand equipment capabilities and services
• Create innovative value-added capabilities to improve site operations, growing profitability and reducing risk

Skills

Customer focus

Products & services

Decision making

Effective communications

Negotiating

Relationship management

Technical excellence

Value selling

Education

Bachelor's Degree

Job description

Career Area: Sales

Job Description

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

About the role

Caterpillars Job Site Solutions group part of the Resource Industries Sales Services and Technology (RISST) division is currently seeking a Fleet Manager.

In this role you will be responsible for supporting and fulfilling specific contractual commitments in a profitable manner. These commitments include specific deliverables in equipment management production optimization safety sustainability and financial performance.

You will work directly with customer and Cat Dealer executive management plant management and equipment operators.

The Fleet Manager has primary responsibility for managing the dealer partnership assuring strong relations and profitable dealer results.

Job and responsibilities include but are not limited to:

• Leading the customer engagements and providing matrix leadership for contract execution
• Achieving alignment of various parties within Caterpillar dealer and customer organizations
• Partnering with dealer personnel to direct the day-to-day activity related to contractual commitments at each site
• Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and dealer capability.
• Utilizing deep subject matter expertise in equipment management production optimization safety sustainability and financial structuring provide a clear vision for success and drive execution to achieve commitments
• Providing and applying solutions to problems in a customer-working environment
• Working with Caterpillar Product Groups and other internal business units to ensure complete understanding of the technical and operational capabilities of our equipment technologies and services.
• Creating innovative new value-added capabilities to improve site operations in a manner that allows Caterpillar and dealers to grow profitability and reduce risk.

Skills you will have:

Customer Focus: Extensive knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Products and Services: Working knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Decision Making and Critical Thinking: Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviours.

Negotiating: Basic knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

Technical Excellence: Extensive knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Value Selling: Extensive knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.

Basic Qualifications:

• Bachelors Degree with 5 years of progressively responsible job-related experience OR 5 years Direct Field Experience working with / for Caterpillar Dealers and/or Customers
• 3 Years Direct Customer Sales/Product Support Experience
• Knowledge of English language (Arabic and French as additional asset).

Top Candidates Will Also Have:

• Working knowledge of technology products financial products machines product support labor relations safety and environment operations
• Superior relationship building skills and the ability to execute through a team of Caterpillar Dealer and Customer personnel
• Superior communication skills both written and verbal that range from operational and technical discussions to Dealer Principal and Executive presentations
• Demonstrate deep subject matter expertise and experience in the management of equipment fleets or direct responsibility for maintenance & repair contract management
• Deep product knowledge application experience with equipment and production technologies and the ability to successfully manage contracts to profitability

Additional information:

• Business travel time dedicated for this role up to 50%.
• No ISE/Relocation Support to be provided for this opportunity
• This is an onsite role 5 days a week

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Required Experience:

Manager