Trainer - Soft Services

Transguard Group; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

Transguard Group in Dubai seeks a Specialized Facilitator - Training to elevate cleaning standards by delivering lectures, toolbox talks, and on-the-job coaching for cleaning personnel.

You will manage training calendars, coordinate sessions, assess trainees, and document results in Excel and the TG Portal, while building strong client relationships and ensuring services meet client expectations.

Qualifications

• Experience training cleaning staff on correct techniques.
• Strong English communication skills.
• Ability to plan and run training calendars.
• Proven record of improving cleaning standards.

Responsibilities

• Deliver lectures, toolbox talks, and classroom sessions to cleaning staff.
• Develop weekly to monthly training calendars.
• Assess trainees with tests and on-the-job observations.
• Maintain training records in Excel and TG Portal.
• Attend client meetings to align service expectations.
• Monitor site inspections and drive quality improvements.
• Provide on-the-job coaching to address gaps.

Skills

Training delivery

Cleaning supervision

Client relationship management

English communication

Education

EPT Level 3 or above

Tools

Excel

Job description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for a Specialized Facilitator - Training to join our Total Facilities Management team in Dubai.

Scope

Specialized Facilitator-Training is responsible for training cleaning personnel on the correct use of cleaning tools, chemicals, machinery, and training materials to ensure proper cleaning techniques are followed. The incumbent enhances cleaning standards across assigned contracts by delivering periodic training through lectures, briefings, Toolbox Talks (TBTs), classroom sessions, demonstrations, and on-the-job coaching. The role involves observing performance, assessing competency, and providing corrective guidance to ensure the correct use of tools, equipment, and materials. All training activities and assessments must be accurately documented and updated in the required records and company portal in accordance with company policies.

Responsibilities

Financial

• Improve service quality through effective training, reducing complaints, rework, and operational costs.
• Ensure proper use of resources, equipment, and cleaning practices to support contract retention and profitability.

Customer

• Build strong relationships with clients and operational teams.
• Address client findings promptly and ensure services meet client expectations.
• Communicate training plans and quality improvements to stakeholders.

Process

• Develop and manage weekly, bi-weekly, and monthly training calendars for cleaning staff.
• Schedule training sessions by coordinating candidates, training topics, dates, times, and locations with supervisors.
• Deliver training using appropriate methods based on the subject matter.
• Assess trainees through written tests, demonstrations, and workplace performance observations.
• Prepare post-training documentation and maintain records in Excel and the TG Portal.
• Monitor team performance through regular site inspections and post-training evaluations.
• Provide on-the-job coaching and corrective guidance to address gaps and reinforce best practices.
• Attend client meetings to understand expectations and service requirements.
• Build and maintain positive relationships with clients and operational teams.
• Communicate compliance issues and improvement areas to supervisors for timely action.
• Address and resolve client observations and reported issues within agreed timelines.
• Conduct routine inspections of common areas, washrooms, janitor rooms, assets, amenities, office spaces, and back of-house areas to ensure quality standards are maintained.
• Analyze client feedback and inspection findings, prepare reports on recurring issues, and drive continuous improvement through targeted training and corrective actions.

Innovation

• Continuously improve training methods based on performance results and client feedback.
• Provide on-the-job coaching and promote best practices.
• Analyze recurring issues and recommend process improvements to enhance service quality and efficiency.

Selection Criteria

• Minimum 2 years of cleaning supervisory experience in a high-end facility.
• Strong knowledge of cleaning methods, chemicals, tools, and machinery.
• Ability to deliver training and conduct presentations effectively.
• EPT Level 3 or above with good English communication skills.