Trading Systems Support Analyst (APIs & FIX)

Y-Axis; Dubai; On-site; AED 112,000 - 201,000; Full time

Job summary

Y-Axis in Dubai is seeking an experienced Production Support Engineer to join our IT Operations team. You will provide application and API support to Sales, Business Users, Institutional and Retail clients, focusing on reliability and incident resolution in a banking environment.

You will own release activities, participate in ITIL-aligned processes, monitor system health with Grafana/Prometheus, and drive continuous improvement.

Qualifications

• 2+ years of production support experience in Banking or Financial Services.
• Unix, SQL, Bash/Python scripting required; FIX and APIs experience preferred.
• Strong Linux/Java knowledge with cloud and DevOps exposure.

Responsibilities

• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity
• Incident Management: Identify and resolve production incidents with end-to-end ownership and timely escalation
• Process Management: Own release activities, participate in audits and execute BCP exercises
• Operations Management: Monitor and automate application/infrastructure alerts to maintain stability and uptime
• Continuous Improvement: Identify improvements, automate manual tasks, and enhance service levels

Skills

Production support

UNIX

SQL

Bash/Python

FIX protocol

APIs

Linux

Java

Cloud / DevOps

ITIL

Stakeholder communication

Trading systems OMS/EMS

Shift/weekend support

Tools

Grafana

Prometheus

Control-M

ITRS Geneos

Dynatrace

Job description

Y-Axis in Dubai is seeking an experienced Production Support Engineer to join our IT Operations team. You will provide application and API support to Sales, Business Users, Institutional and Retail clients, focusing on reliability and incident resolution in a banking environment.

You will own release activities, participate in ITIL-aligned processes, monitor system health with Grafana/Prometheus, and drive continuous improvement.