Trading Platform Support Engineer – Global Markets

Arrowpoint; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Arrowpoint seeks an experienced Trading Application Support Analyst to join a fast-paced, global trading environment in Dubai. You will ensure stability of trading platforms, support portfolio managers and traders, and collaborate with vendors on issue resolution.

The role requires staggered shifts, on-call coverage, and occasional weekend work to support global trading hours. Strong communication and troubleshooting skills are essential.

Qualifications

• 5+ years of application support experience, ideally in hedge funds or trading platforms.
• Hands-on with at least two of: FlexTrade, Tradeweb, Orchestrade, Enfusion, TS Imagine, Trading Technologies.
• Strong troubleshooting across multi-system environments and vendor systems.

Responsibilities

• Act as primary contact for trading application issues across proprietary and vendor platforms.
• Monitor system performance and health to resolve issues before affecting trading.
• Provide first-level troubleshooting and escalate complex cases as needed.
• Manage escalation workflows and coordinate with vendors/internal teams for resolution.
• Build and maintain documentation for troubleshooting and escalation processes.
• Partner with traders to align app configurations with business needs.
• Participate in upgrades, enhancements, and UAT testing for production integration.
• Conduct regular system checks to optimize reliability and speed.
• Provide training and support to end-users on trading applications.

Skills

Trading operations understanding

Vendor management

Strong communication

Troubleshooting across multi-system

On-call support

Tools

FlexTrade

Tradeweb

Orchestrade

Enfusion

TS Imagine

Trading Technologies

Citrix

UNIX/Linux

SQL

APIs

FIX protocols

Job description

Arrowpoint seeks an experienced Trading Application Support Analyst to join a fast-paced, global trading environment in Dubai. You will ensure stability of trading platforms, support portfolio managers and traders, and collaborate with vendors on issue resolution.

The role requires staggered shifts, on-call coverage, and occasional weekend work to support global trading hours. Strong communication and troubleshooting skills are essential.