Job Purpose
To monitor and control workshop job timings, track technician productivity and efficiency, and maintain accurate workshop performance records to support smooth operations.
Key Responsibilities
- Monitor and record technician working hours and time spent on each repair job.
- Track workshop productivity, efficiency and utilisation against established KPIs.
- Ensure accurate recording of job start times, completion times and labour hours.
- Coordinate with Workshop Supervisors and Foremen to monitor job progress and identify delays.
- Prepare daily, weekly and monthly workshop performance reports using MS Excel.
- Maintain accurate records of technician attendance, job allocation and productive hours.
- Identify discrepancies in time recording and report them to the Workshop Manager.
- Support workshop operations by providing accurate data for productivity analysis and performance improvement.
Qualifications & Experience
- Education: ITI / Diploma in Automobile, Mechanical Engineering or related technical discipline.
- Experience: 3–4 years of experience in workshop floor operations or a similar role, preferably within an automotive dealership or service centre.
Key Skills & Competencies
- Good knowledge of workshop operations and KPIs.
- Strong MS Office skills, particularly Excel, for data tracking and analysis.
- Understanding of technician productivity, efficiency and utilisation.
- Good coordination, communication and reporting skills.
- Strong attention to detail and accuracy in maintaining records.
- Ability to work in a fast-paced automotive workshop environment.