Foreman

MASSAR SOLUTIONS P.J.S.C.; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Responsibilities include coordinating with service advisors, assigning work orders, maintaining safety practices, and resolving customer issues while preserving high customer satisfaction and profitability.

Qualifications

• Minimum 5–7 years as a service foreman in automotive industry.
• High School/Secondary with industrial training certificate or Technical Diploma.
• Excellent verbal & written communication; strong diagnostic skills and problem-solving ability.

Responsibilities

• Communicate with service advisors, technicians, subordinates and senior staff to maintain smooth workshop operations.
• Coordinate with service advisors to understand repair requirements, prepare and assign work orders to technicians, arrange required parts and ensure timely vehicle delivery upon completion.
• Maintain high-quality workmanship to enhance customer satisfaction and reduce repeat jobs.
• Train and coach team members to improve technical skills, productivity and performance.
• Order necessary parts from suppliers and follow up to ensure timely availability for technicians.
• Ensure all automotive services meet MASSAR SOLUTIONS P.J.S.C. quality standards.
• Plan, distribute, monitor and follow up on jobs to ensure work is completed accurately and on schedule.
• Handle and resolve customer complaints professionally and efficiently.
• Verify parts requested by technicians are appropriate for tasks and ensure proper processing and follow-up.
• Ensure tasks in work orders are completed and recorded in job cards.

Skills

Communication

Technical diagnosis

Automotive knowledge

Problem solving

Decision making

Education

Technical Diploma

Tools

Shop tools knowledge

Job description

Responsibilities

• Ensure effective communication with service advisors technicians subordinates and senior staff to maintain smooth workshop operations
• Coordinate with service advisors to understand repair requirements prepare and assign work orders to technicians arrange required parts and ensure timely vehicle delivery upon completion
• Maintain high-quality workmanship to enhance customer satisfaction minimize repeat jobs and improve overall workshop efficiency
• Train and coach team members to improve their technical skills productivity and performance
• Order necessary parts from suppliers and follow up to ensure timely availability for technicians
• Ensure all automotive services meet the company s quality standards
• Plan distribute monitor and follow up on jobs to ensure work is completed accurately and within schedule
• Handle and resolve customer complaints professionally and efficiently
• Verify that parts requested by technicians are appropriate for the assigned tasks and ensure proper processing and follow-up
• Ensure all tasks listed in the work order are completed and accurately recorded in job cards
• Maintain high shop floor efficiency to support timely vehicle delivery and profitability
• Reduce average vehicle downtime out-of-service days to less than three days
• Enforce workshop safety standards to prevent accidents injuries and property damage
• Minimize repeat repairs by aligning job execution with customer requirements and ensuring quality and timely delivery
• Ensure proper use maintenance and safety compliance of tools equipment and safety gear
• Maintain a clean and hazard-free workshop environment e g no oil spills loose parts hoses or wires on the floor
• Enforce staff discipline and adherence to safety practices e g no smoking safe use of lifts use of wheel chocks
• Ensure strict implementation of company policies procedures and regulations including emergency purchase procedures
• Perform any other related duties as assigned

Technical competencies

• Excellent verbal & written communication skills
• Technical diagnosis
• Working knowledge of automotive products, repairs and parts
• Staff personal / professional problem solving
• Daily operation related decision making as per the procedures laid down.

Experience

A minimum of 5 to 7 years of experience as a service foreman in any leading automotive company.

Education and Qualifications

• - High School/Secondary Certificate with industrial training certificate/ Technical Diploma