Telesales Executive

Login; Dubai; On-site; AED 30,000 - 36,000; Full time

Job summary

Confidential Group in the UAE is seeking a motivated Telesales Executive to contact potential and existing customers, present company products, understand needs, generate leads and convert enquiries into sales.

The ideal candidate should have excellent communication, a confident telephone manner, and the ability to achieve sales targets. Proficiency in CRM systems and MS Office is a plus.

Qualifications

• Bachelor’s degree or Diploma in Business Administration, Marketing, Sales, or a related field.
• Relevant sales experience may be considered in place of formal qualifications.
• Good spoken and written English.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Identify customer needs and recommend suitable products or services.
• Convert leads and enquiries into successful sales.
• Maintain accurate records of customer calls, enquiries, follow-ups, and sales.
• Follow up on quotations, offers, and pending sales.
• Coordinate with the sales and other relevant departments when required.
• Provide regular reports on calls, leads, conversions, and sales performance.
• Follow company sales procedures, policies, and quality standards.

Skills

Verbal communication

Telephone etiquette

Negotiation skills

Customer service

Time management

CRM experience

MS Office

Team player

English fluency

Problem solving

Education

Bachelor’s degree

Business/Marketing

Sales-related diploma

Tools

CRM systems

Microsoft Office

Job description

Job Description – Telesales Executive

Company Name: Confidential Group

Job Title: Telesales Executive

Salary: 3000 AED

Location: UAE

Job Summary

We are looking for a motivated and results-oriented Telesales Executive to join our team. The candidate will be responsible for contacting potential and existing customers, introducing company products or services, understanding customer requirements, generating leads, and converting enquiries into sales.

The ideal candidate should have excellent communication skills, a confident telephone manner, and the ability to achieve sales targets.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Introduce and explain the company’s products or services clearly.
• Identify customer needs and recommend suitable products or services.
• Generate and qualify sales leads through telephone calls.
• Follow up with potential customers and maintain regular communication.
• Convert leads and enquiries into successful sales.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate records of customer calls, enquiries, follow-ups, and sales.
• Update customer information in the CRM or company database.
• Handle customer questions, objections, and concerns professionally.
• Build and maintain positive relationships with customers.
• Follow up on quotations, offers, and pending sales.
• Coordinate with the sales and other relevant departments when required.
• Provide regular reports on calls, leads, conversions, and sales performance.
• Follow company sales procedures, policies, and quality standards.
• Maintain professional communication and customer service standards.

Required Skills

• Excellent verbal and communication skills.
• Confident and professional telephone manner.
• Strong convincing and negotiation skills.
• Good customer service and interpersonal skills.
• Ability to handle rejection and objections positively.
• Target-oriented and self-motivated approach.
• Good follow-up and relationship-building skills.
• Strong listening and problem-solving abilities.
• Good time-management and organizational skills.
• Basic knowledge of Microsoft Office and CRM systems.
• Ability to work independently as well as part of a team.
• Fluency in English is required; knowledge of Arabic or other languages is an advantage.

Experience

• 1–2 years of experience in telesales, telemarketing, call centre, customer service, or sales is preferred.
• Freshers with excellent communication and convincing skills may also be considered.
• Experience in UAE sales or customer-facing roles will be an added advantage.

Qualification

• Minimum Bachelor’s degree or Diploma in Business Administration, Marketing, Sales, or a related field.
• Relevant sales experience may be considered in place of formal qualifications.
• Candidates should have good spoken and written English.