Telephone Operator

Al Ain Rotana; Abu Dhabi; On-site; AED 33,000 - 60,000; Full time

Job summary

Al Ain Rotana in Abu Dhabi is seeking a Telephone Operator for our Front Office. You will handle guest calls, transfer lines, and provide courteous and professional service to ensure memorable stays.

You will greet guests by name, stay informed about hotel services, and use Opera PMS to access guest profiles. The role emphasizes accuracy, timeliness, and teamwork in a fast-paced hotel environment.

Qualifications

• Front Office role focusing on guest contact and service quality.
• Strong verbal and written communication skills are essential.
• Ability to handle requests professionally and promptly.

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related departments to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain up to date knowledge of the hotel and local services
• Maintain awareness of guest profiles through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls on time and to standard
• Ensure proper operation of the switchboard, enabling fast transfer of calls
• Take messages for guests and management per required standard

Skills

Customer service

Telephone etiquette

Effective communication

Tools

Opera PMS

Switchboard operations

Job description

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Preferred candidate

Gender Male