Telephone Operator (Arabic Speaker Only)

Confidential Company; Abu Dhabi; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Confidential Company in Abu Dhabi is seeking a courteous Telephone Operator to join our hospitality team. You will handle calls, provide information on hotel services, direct inquiries to the right departments, and relay messages accurately.

Ideal candidates have strong English communication, a pleasant phone manner, and the ability to work under pressure in a fast-paced hotel environment. Basic computer skills are a plus.

Formación

• Experience in a similar role or customer service.
• Good communication skills in English.
• Pleasant voice and professional telephone etiquette.
• Ability to work under pressure in a fast-paced environment.
• Basic computer knowledge.

Responsabilidades

• Handle all incoming and outgoing calls in a professional and timely manner
• Provide accurate information about hotel services and facilities
• Direct calls to appropriate departments efficiently
• Take and relay messages clearly and accurately
• Assist guests with inquiries, requests, and wake-up calls

Conocimientos

Customer service

Communication

Telephone etiquette

Poise under pressure

Herramientas

Phone system

Descripción del empleo

We are seeking a courteous well-spoken and guest-focused Telephone Operator to join our team. If you have a passion for hospitality and excellent communication skills, we would love to hear from you.

Key Responsibilities

• Handle all incoming and outgoing calls in a professional and timely manner
• Provide accurate information about hotel services and facilities
• Direct calls to appropriate departments efficiently
• Take and relay messages clearly and accurately
• Assist guests with inquiries, requests, and wake-up calls
• Maintain a high level of confidentiality and service standards

Requirements

• Previous experience in a similar role or Customer Service
• Good communication skills in English
• Pleasant voice and professional telephone etiquette
• Ability to work under pressure in a fast-paced environment
• Strong customer service mindset
• Basic computer knowledge