Telephone Operator

Waldorf Astoria Kuwait; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Hilton in Dubai is seeking a Telephone Operator to warmly handle guest calls and deliver memorable hospitality experiences. You will provide upbeat phone support, stay informed about hotel services, and use PBX and computer tools to support daily operations.

The role emphasizes professionalism, teamwork, and a proactive approach to guest needs, aligning with Hilton's guest-first standards and award-winning workplace culture.

Qualifications

• Experience in greeting and assisting guests over the phone.
• Ability to stay updated on hotel services and operations.
• Strong communication and professional/responsive demeanor.

Responsibilities

• Provide exceptional phone support with a friendly attitude.
• Maintain knowledge of hotel services, amenities, and operations.
• Relays accurate information to teams during emergencies.
• Utilize PBX and computer applications to support daily operations.

Skills

Phone support

Customer service

Communication skills

PBX system

Tools

PBX system

Computer applications

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aTelephone Operator, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Heres what youll do during a typical day:

• Provide exceptional phone support: Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
• Maintain relevant knowledge: Stay up to date on hotel services, amenities, and operations
• Support emergency response: Relay accurate, detailed information to appropriate teams during emergency situations
• Leverage communication tools: Use PBX system, computer applications, and other technology to support daily operations

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Requirements: