Telemarketing Executive

Cigna Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Cigna Healthcare in Dubai is seeking a Telesales Advisor to handle inbound customer queries and generate sales via outbound calls, contributing to a smooth sales process.

You will work under supervision to meet targets, provide solutions, and maintain accurate records while adhering to regulatory guidelines. Experience in health insurance or telemarketing is preferred.

Qualifications

• Strong customer focus and problem-solving ability.
• Excellent verbal and written communication skills.
• Experience in telemarketing or health insurance sales is preferred.
• Ability to work in a team and manage workflow under supervision.
• Regulatory awareness relevant to health insurance sales.

Responsibilities

• Handle inbound queries from web-based customers and meet sales goals.
• Generate sales through outbound calls to leads from the website.
• Resolve issues to ensure a smooth sales process.
• Maintain accurate records and adhere to procedures.
• Support team members and identify process improvements.
• Work under close supervision with clear instructions.

Skills

Strong customer focus

Excellent interpersonal skills

Good verbal and written communication

Regulatory awareness

Proven telemarketing sales experience

Teamwork / collaboration

Basic system navigation / Microsoft应用

Tools

Microsoft Office

Job description

Job Description Summary:

Delivers basic technical administrative or operative Sales tasks. Places outbound calls which are basic and routine. Uses computerized system for tracking information gathering and/or troubleshooting. May answer inquiries and resolve problems. Requires a developing knowledge of the organization products and/or services. Understands simple instructions and procedures. Performs Telemarketing duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. This role typically reports to our international markets. This role is eligible for sales incentive compensation (IC).

Job Description:

Reporting to the Telesales Manager you will be responsible for handling incoming queries from web based customers to meet their needs with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate efficient and smooth sales process.

Main Duties / Responsibilities

• Respond to all customer inbound & Internet enquiries relating to eligibility plan benefit coverage policy terms and conditions and strive for first call resolution
• Achieve sales targets pre-determined by management
• Communicate regularly with members
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Sell with integrity and treat customers fairly
• Interface effectively with internal colleagues the client management team the medical team staff etc. to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Provide support to less experienced team members
• Identify potential process improvements and make recommendations to Team Leader
• To carry out other ad hoc tasks as required to meet business needs

Skills / Experience

• Strong customer focus with ability to identify and solve problems
• Excellent interpersonal skills
• Good verbal and written communication
• Ability to exercise judgement
• Ability to organise prioritise and manage workflow
• The ability to work well in a team environment
• Basic system navigation and Microsoft application skills
• Good keyboard skills
• Regulatory awareness
• Proven track record in telemarketing insurance sales inbound and outbound ideally in an advised sales process
• 1 2 years experience in health industry insurance background or outbound sales background

Competencies

• Drive for results
• Listening
• Peer relationships
• Personal learning
• Priority setting
• Problem solving

About Cigna Healthcare

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.