Telemarketing Exective

Cigna Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Cigna Healthcare, a division of The Cigna Group, is seeking a telesales professional in Dubai to handle inbound inquiries and generate sales through outbound calls. You will work under supervision to deliver a smooth sales process and contribute to targets.

The role emphasizes customer focus, effective communication, and teamwork, with the opportunity to learn about our products and services while driving sales incentives.

Qualifications

• Proactive customer focus and problem solving.
• Excellent written and verbal communication skills.
• Strong interpersonal and teamwork abilities.
• Ability to handle inquiries and meet sales targets.
• Regulatory awareness relevant to health insurance sales.

Responsibilities

• Handle inbound customer queries to meet needs and close sales.
• Make outbound calls to leads generated via the website.
• Maintain accurate records of interactions and sales activity.
• Meet or exceed sales targets and productivity standards.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer focus

Interpersonal skills

Verbal communication

Written communication

Team player

Regulatory awareness

Telemarketing

Tools

MS Office

Job description

Job Description Summary:

Delivers basic technical administrative or operative Sales tasks. Places outbound calls which are basic and routine. Uses computerized system for tracking information gathering and/or troubleshooting. May answer inquiries and resolve problems. Requires a developing knowledge of the organization products and/or services. Understands simple instructions and procedures. Performs Telemarketing duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. This role typically reports to our international markets. This role is eligible for sales incentive compensation (IC).

Job Description:

Reporting to the Telesales Manager you will be responsible for handling incoming queries from web based customers to meet their needs with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate efficient and smooth sales process.

Main Duties / Responsibilities

• Respond to all customer inbound & Internet enquiries relating to eligibility plan benefit coverage policy terms and conditions and strive for first call resolution
• Achieve sales targets pre-determined by management
• Communicate regularly with members
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Sell with integrity and treat customers fairly
• Interface effectively with internal colleagues the client management team the medical team staff etc. to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Provide support to less experienced team members
• Identify potential process improvements and make recommendations to Team Leader
• To carry out other ad hoc tasks as required to meet business needs

Skills / Experience

• Strong customer focus with ability to identify and solve problems
• Excellent interpersonal skills
• Good verbal and written communication
• Ability to exercise judgement
• Ability to organise prioritise and manage workflow
• The ability to work well in a team environment
• Basic system navigation and Microsoft application skills
• Good keyboard skills
• Regulatory awareness
• Proven track record in telemarketing insurance sales inbound and outbound ideally in an advised sales process
• 1 2 years experience in health industry insurance background or outbound sales background

Competencies

• Drive for results
• Listening
• Peer relationships
• Personal learning
• Priority setting
• Problem solving

About Cigna Healthcare

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.