Telecommunications Agent (Telephone Operator)

Accorhotel; Ras Al Khaimah; Vor Ort; AED 40.000 - 65.000; Vollzeit

Zusammenfassung

Accorhotel in Ras Al Khaimah is seeking a guest services specialist to manage front desk communications, deliver luxury service, and assist guests with information about facilities, dining, and events. You will uphold impeccable telephone etiquette and coordinate with multiple departments to satisfy VIP requests.

The role requires excellent English, a calm professional demeanor, and at least one year in a similar five-star setting.

Qualifikationen

• Excellent verbal communication and listening skills.
• Pleasant voice and professional telephone manner.
• Strong knowledge of resort services and layout.
• Ability to multitask and remain calm under pressure.
• Customer-focused mindset aligned with luxury hospitality standards.
• Minimum 1 year experience in a similar role within 5 star luxury property.
• Fluent in English; additional language (Russian) is an asset.

Aufgaben

• Answer all incoming and internal calls promptly and professionally.
• Provide accurate information about resort facilities, services, events, dining options and operating hours.
• Handle guest requests efficiently and route them to the appropriate department.
• Take and relay wake-up call requests ensuring accuracy and timeliness.
• Maintain guest confidentiality and handle sensitive information with discretion.
• Log guest requests and complaints in the system for timely resolution.
• Coordinate with front office and guest services to support VIPs and special requests.
• Operate the hotel's PBX telephone system and route calls correctly.
• Assist guests with language needs and handle international calls.
• Maintain courteous, calm and polished telephone etiquette at all times.

Kenntnisse

Verbal communication

Telephone etiquette

Guest services

Luxury hospitality

Jobbeschreibung

Responsibilities

• Answer all incoming and internal calls promptly professionally and in accordance with luxury service standards
• Provide accurate information about resort facilities services events dining options and operating hours
• Handle guest requests efficiently and route them to the appropriate department Housekeeping Front Office Concierge Engineering etc
• Take and relay wake-up call requests ensuring they are executed accurately and on time
• Manage emergency calls calmly and follow established safety and security procedures
• Maintain guest confidentiality and handle sensitive information with discretion
• Log guest requests complaints and follow-ups in the system to ensure timely resolution
• Coordinate with front office and guest services to support VIPs special requests and personalized services
• Operate the hotel s PBX telephone system and ensure correct call routing
• Handle international calls and assist guests with language or communication needs when required
• Maintain a courteous calm and polished telephone etiquette at all times
• Support other departments during peak hours or special events as needed

Company Description

• Excellent verbal communication and listening skills
• Pleasant voice and professional telephone manner
• Strong knowledge of resort services and layout
• Ability to multitask and remain calm under pressure
• Customer-focused mindset aligned with luxury hospitality standards
• Minimum 1 year experience in a similar role within 5 star luxury property
• Fluent on English languaage any additional language (Russian) is an asset.