Telecom Retention Specialist - Dubai

VisionTel Technology; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

VisionTel Technology in Dubai is seeking a full-time on-site Sales Operations specialist focused on retention. You will retain the company's existing du customers and grow their value by resolving concerns before churn while offering suitable upgrades and services within approved offers.

You will handle objections, perform upsells and cross-sells where appropriate, and maintain accurate CRM records. Multilingual communication is a plus for serving diverse customers.

Qualifications

• 1–2 years in telecom retention, renewals, customer success or inside sales.
• Fluency in Malayalam, Tamil, Telugu, or Kannada is required or strongly preferred.
• Plus: Hindi, Urdu.
• Confident with high-volume outbound calling and objection handling.
• CRM discipline; Nutshell experience is an advantage.

Responsibilities

• Retain VisionTel's existing du customers and grow their value by resolving concerns before churn.
• Offer suitable upgrades and additional services within approved du offers.
• Handle objections professionally without pressuring the customer.
• Upsell to higher plans or upgraded packages where it fits their usage.
• Cross-sell relevant du products to retained customers and log interactions per UAE rules.

Skills

Telecom retention

Outbound calling

Objection handling

CRM discipline

Cross-selling

Tools

Nutshell

Job description

VisionTel Technology in Dubai is seeking a full-time on-site Sales Operations specialist focused on retention. You will retain the company's existing du customers and grow their value by resolving concerns before churn while offering suitable upgrades and services within approved offers.

You will handle objections, perform upsells and cross-sells where appropriate, and maintain accurate CRM records. Multilingual communication is a plus for serving diverse customers.