Retention & Revenue Team Lead (Flexible Hours)

Dubizzle Group; Dubai; Presencial; AED 201.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Annual air ticket

Employee discounts

Rewards & recognitions

Learning & development

Descripción de la vacante

Bayut & dubizzle, part of the Dubizzle Group, is seeking a Retention & Sales Team Lead in Dubai to guide the retention team, reduce seller churn, and help drive auction revenue. You will coach, plan, and manage day-to-day activities to meet targets.

The role requires 2–3 years in call centre/sales, 1–2 years in team leadership, and fluency in Arabic and English. We offer a fast-paced, multi-national environment with opportunities for development.

Formación

• University Graduate.
• 2-3 years of experience within call centre / Sales environment, ideally including retention, collections or sales.
• 1-2 years of team management experience, ideally leading a retention, collections, or sales team.
• Basic knowledge of computers.
• Understanding of call center operations, workflows, and performance metrics.
• Understanding of seller/customer retention strategies, churn drivers, and quality assurance processes.
• Awareness of conflict resolution and handling customer complaints effectively.
• Familiarity with CRM and reporting tools used to track retention performance and auction revenue.
• Excellent written and verbal communication skills in Arabic and English.
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Excellent leadership and communication skills, with the ability to manage multiple sub-teams simultaneously.
• Ability to manage and lead the retention team assigned, including cross-team coordination where multiple sub-teams are involved.
• Comfortable working with retention/performance dashboards and translating data into action plans.
• Strong customer service attitude, work ethic, and a drive for success.
• Creative thinking.
• Have a passion for developing teams.
• Flexible with working hours.
• Available 6 days a week.
• Hard working, willing to go above and beyond to deliver.
• Energetic and motivated individual.

Responsabilidades

• Develop operational plans to lead the retention team to achieve monthly retention targets.
• Monitor seller churn trends and retention performance across the team, identifying root causes and recommending corrective action.
• Communicate effectively with both upper management and team members to meet the company's goals.
• Provide coaching and training on retention techniques, objection handling, and our value proposition, including regular one-to-one meetings with team members to track individual targets.
• Apply the company’s policies related to the employees' KPIs.
• Help in evaluating the team members.
• Organise the workflow, lead/call allocation, and work schedules across the retention team.
• Handle employees' complaints and inquiries.
• Provide a professional environment for the team members.

Conocimientos

Arabic & English communication

Leadership

Coaching

People development

Data-driven decisions

Cross-team coordination

Conflict resolution

CRM familiarity

Customer service mindset

Problem solving

Time management

Educación

University Graduate

Herramientas

CRM systems

Reporting tools

Descripción del empleo

Bayut & dubizzle, part of the Dubizzle Group, is seeking a Retention & Sales Team Lead in Dubai to guide the retention team, reduce seller churn, and help drive auction revenue. You will coach, plan, and manage day-to-day activities to meet targets.

The role requires 2–3 years in call centre/sales, 1–2 years in team leadership, and fluency in Arabic and English. We offer a fast-paced, multi-national environment with opportunities for development.