Customer Retention Executive

VisionTel Technology; Dubai; Presencial; AED 89.000 - 156.000; Jornada completa

Descripción de la vacante

VisionTel Technology in Dubai is seeking a full-time on-site Sales Operations specialist focused on retention. You will retain the company's existing du customers and grow their value by resolving concerns before churn while offering suitable upgrades and services within approved offers.

You will handle objections, perform upsells and cross-sells where appropriate, and maintain accurate CRM records. Multilingual communication is a plus for serving diverse customers.

Formación

• 1–2 years in telecom retention, renewals, customer success or inside sales.
• Fluency in Malayalam, Tamil, Telugu, or Kannada is required or strongly preferred.
• Plus: Hindi, Urdu.
• Confident with high-volume outbound calling and objection handling.
• CRM discipline; Nutshell experience is an advantage.

Responsabilidades

• Retain VisionTel's existing du customers and grow their value by resolving concerns before churn.
• Offer suitable upgrades and additional services within approved du offers.
• Handle objections professionally without pressuring the customer.
• Upsell to higher plans or upgraded packages where it fits their usage.
• Cross-sell relevant du products to retained customers and log interactions per UAE rules.

Conocimientos

Telecom retention

Outbound calling

Objection handling

CRM discipline

Cross-selling

Herramientas

Nutshell

Descripción del empleo

Company

VisionTel Technology du Authorised Channel Partner

Location

Dubai UAE

Department

Sales Operations

Reports to

Sales Manager Team Lead

Employment type

Full-time on-site

Role Purpose

Retain VisionTel s existing du customers and grow their value by resolving concerns before they churn then offering suitable upgrades and additional services within approved du offers

Key Responsibilities

• Retain
• Contact customers 60 to 90 days before contract expiry find out why they may leave and present the best approved du retention offer
• Handle objections Deal with price service and competitor concerns professionally without pressuring the customer or promising anything outside du s approved offers
• Upsell Move retained customers to higher plans or upgraded packages where it fits their usage
• Cross-sell Offer relevant additional du products such as home internet add-ons and SME services to retained customers Serve customers in their preferred language English plus Malayalam Tamil Telugu Kannada and Hindi where needed Process renewals and migrations accurately following du documentation requirements Log every interaction outcome and lost-renewal reason in Nutshell on the same day Follow UAE telecom regulations data protection rules and du s calling and consent requirements

KPIs

Renewal and retention rate on the assigned baseChurn or disconnection rateUpsell and cross-sell conversion measured only on retained accounts Daily and weekly contact targetsCRM accuracy and documentation rejection rate

Qualifications

• 1 to 2 years in telecom retention, renewals, customer success or inside sales. du or Etisalat experience preferred.
• Required or strongly preferred: fluency in [specify one or two: Malayalam / Tamil / Telugu / Kannada].
• Plus: Hindi, Urdu.
• Confident with high-volume outbound calling and objection handling.
• CRM discipline; Nutshell experience is an advantage.