CVM Loyalty & Retention Lead

DU UAE; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

A leading telecommunications company in the United Arab Emirates seeks a CVM Loyalty & Retention Manager to enhance customer engagement and reduce churn. Responsibilities include developing loyalty strategies, analyzing customer feedback, and collaborating cross-functionally. Candidates should possess a Bachelor's degree and have at least 3 years of experience in Telecom or eCommerce. The role involves tracking KPIs and executing targeted retention campaigns, ensuring a customer-centric approach is maintained.

Qualifications

• Minimum of 3 years of relevant work experience with at least 5 years in Telecommunications or eCommerce.
• Proven experience in devising retention strategies and loyalty programs.
• Ability to analyze churn data and customer feedback efficiently.

Responsibilities

• Monitor and analyze customer churn metrics; identify drivers of churn.
• Develop and implement initiatives aimed at reducing churn across segments.
• Lead the planning and execution of retention & loyalty campaigns.
• Collaborate with internal teams to align on retention & loyalty objectives.
• Define and track key KPIs while building dashboards for senior management.

Skills

Excellent knowledge of Telecom or eCommerce

Strong knowledge with CVM and campaign management systems

High personal integrity and professional behavior standards

Understanding of Data processing, database technologies

Fundamental knowledge of KPI's related to the field

Knowledge of Analytics

Execution of Multi-channel Campaigns

Campaign ROI measurements

Education

Bachelor's degree or equivalent in telecom marketing/Sales/related field

Job description

A leading telecommunications company in the United Arab Emirates seeks a CVM Loyalty & Retention Manager to enhance customer engagement and reduce churn. Responsibilities include developing loyalty strategies, analyzing customer feedback, and collaborating cross-functionally. Candidates should possess a Bachelor's degree and have at least 3 years of experience in Telecom or eCommerce. The role involves tracking KPIs and executing targeted retention campaigns, ensuring a customer-centric approach is maintained.