Telecom Change Management Engineer | ITIL & Maximo Expert

edara; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced Change and RFC specialist to manage CAB discussions, validate RFCs, coordinate across IT and telecom teams, and ensure adherence to KPIs.

The role requires strong communication, ITIL/ETOM knowledge, and proficiency with Maximo and SharePoint; you will provide governance, reports on SLA attainment, and after-hours support.

Join a dynamic UAE-based company delivering customer experiences through trusted partnerships.

Qualifications

• Minimum Bachelor’s degree in electronic or computer Telecom

Responsibilities

• Preside CAB meetings and discuss RFCs.
• Post-assurance: trigger fault processes after completion.
• Attend Maximo RFCs.
• Sanity-check RFCs to ensure KPI-aligned execution.
• Distribute outage/notification as needed.
• Coordinate with NIS, TSRM, TSO, IPSDP domains for governance.
• Assist RFC sponsor with Maximo operations and updates.
• Provide governance consultation and reports on performance.
• Lead weekly Change Advisory Board meetings and ad-hoc sessions.
• Support after-hours, On-call, SOC, and business/NDO requests.

Skills

Excellent communication

C-level comms

Shift work

Decision under pressure

ITIL knowledge

ETOM knowledge

Maximo knowledge

SharePoint knowledge

MS Office

Stakeholder mgmt

Education

Bachelor's degree in Electronics or Computer Telecom

Tools

Maximo

SharePoint

MS Office

Job description

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced Change and RFC specialist to manage CAB discussions, validate RFCs, coordinate across IT and telecom teams, and ensure adherence to KPIs.

The role requires strong communication, ITIL/ETOM knowledge, and proficiency with Maximo and SharePoint; you will provide governance, reports on SLA attainment, and after-hours support.

Join a dynamic UAE-based company delivering customer experiences through trusted partnerships.