Engineer Change Management

du; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC (du) invites applications for a role focused on IT service management and Change/Reques t coordination in Dubai. The candidate will lead CAB discussions, ensure RFCs meet KPI targets, and coordinate fault processes across multiple departments.

The ideal candidate has ITIL/ETOM knowledge, excellent communication skills at C-level, and flexibility for shift work. Proficiency in MS Office and Maximo is essential.

Qualifications

• Excellent communication skills with ability to converse with C-level executives.
• Familiar with ETOM and ITIL processes.
• Willingness to rotate shifts and flexible hours.
• Proficient in Microsoft Excel, PowerPoint and Word.
• Capable of making sound decisions under pressure and long hours.
• Knowledge of SharePoint and Maximo.

Responsibilities

• Presiding the CAB meeting and discussing planned RFCs.
• Post-assurance: following activity completion and triggering fault process if required.
• Attending RFCs using Maximo Tool.
• Conducting weekly change management advisory board meetings.
• Coordinating with other departments for normal/urgent activities.
• Providing reports on network performance, availability, SLA achievement, and outages.

Skills

Communication

ITIL/ETOM knowledge

Shift work

MS Office

Decision making under pressure

SharePoint

Education

Bachelor’s degree in electronic or computer Telecom

Tools

Maximo

SharePoint

Job description

Job Description

Key Accountabilities

• Presiding the CAB Meeting - discussion of all planned RFCs (Fixed / Mobile)
• Post-assurance: Following on activity completion and triggering fault process if required
• Attending to Maximo Tool RFC’s
• Pre-assurance sanity check: Ensuring that all Change Requests, are examined through careful sanity check and make sure its executed and completed within defined KPI’s.
• Sending Business Outage/Hazard Notification (if needed).
• Adherence to Business concerns raise with regards on the SA / TC Notification (i.e. from National Interconnect, Platinum Desk, Business Customer Care, Virgin) - which should be catered and attended accordingly.
• Assisting RFC sponsor, with regards to Maximo Tool Operation, his/her RFC for updates as new RFC SLA (end to end).
• Providing bridge and providing technical/governance consultation to NIS, TSRM, TSO, IPSDP domain
• Checking Validating extension reason and requirements, Follow the request with Operation for technical review
• Conducting weekly change management advisory board meeting and Contributing to Adhoc requested meeting
• On call roaster and after working hours support, Conducting Adhoc request on time, Assisting SOC, Business, NDO base on received Call
• Attending Emergency RFC’s after working hours, Attending the carrier activities
• To coordinate with other departments in Normal /Urgent activities.
• Schedules and prioritizes Change Requests, assuring timely completion in accordance with customer need.
• Handle day-to-day administration of the Maximo tools.
• Provide reports on network performance, availability, SLA achievement and planned and unplanned outage activities on quarterly basis or as requested.

Qualifications

• Minimum Bachelor’s degree in electronic or computer Telecom

Experience

• 3 to 5 years of experience in a similar role in telecommunication industry

Skills

• To have excellent communication skill and be able to communicate up toC level
• Complete knowledge of ETOM and ITIL
• Eager to work on shift and flexible working hours
• Expert on Microsoft products like (Excel, power point and word)
• Be able to make eligible decision under the pressure and long working hour
• Knowledge of share point and Maximo

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.