Techno-Functional Business Analyst

Careerwebsite; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Careerwebsite in Dubai seeks a Techno-Functional Business Analyst to bridge business stakeholders and IT teams, translating requirements into BRD/FSD and data-mapping matrices. The role combines strong SQL/data analysis with ERP/CRM experience, API integrations, and Agile practices to deliver scalable solutions aligned with strategic goals.

You will collaborate on workshops, validate data, and ensure quality through UAT and testing, with English fluency and enterprise platform experience

Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, or related field.
• Experience: X+ years as Business Analyst or Consultant with functional and technical responsibilities.
• Proficiency in writing SQL queries for data analysis and validation.
• Familiarity with API testing, JSON/XML payloads, and system architectures.
• Hands-on experience with ERP/CRM platforms such as Salesforce/ServiceNow/Oracle/SAP.

Responsibilities

• Requirements elicitation through workshops, interviews, and observations to capture detailed needs.
• Translate rules into BRD, FSD, User Stories, and data-mapping matrices.
• Design system workflows and coordinate API implementations, data pipelines, and integrations.
• Perform SQL queries, data profiling, and data reconciliation for ETL/migration support.
• Create test plans and coordinate UAT and system integration testing to ensure quality.

Skills

SQL queries

Data validation

Gap analysis

Process mapping

Agile/Scrum

Education

Bachelor's degree in CS/IS/Engineering/Finance

Tools

API testing

JSON/XML payloads

ERP/CRM platforms

Salesforce

ServiceNow

Oracle/SAP

Job description

We are seeking a skilled Techno-Functional Business Analyst to act as the primary liaison between our business stakeholders and technical development teams. You will analyze business operations, identify areas for improvement, and translate business needs into explicit functional and technical specifications.

The ideal candidate possesses strong domain expertise alongside hands-on technical skills (such as SQL, API integrations, or ERP/CRM systems) to ensure technical solutions are feasible, scalable, and fully aligned with strategic business goals.

Req

• Education: Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, or a related field. [1, 2, 3]
• Experience: X+ years of experience as a Business Analyst or Consultant with a mix of functional and technical responsibilities. [1, 2]
• Technical Skills:
  • Proficiency in writing SQL queries for data analysis and validation.
  • Familiarity with API testing, JSON/XML payloads, and system architectures.
  • Hands-on experience with enterprise platforms (e.g., ERP, CRM, Salesforce, ServiceNow, or Oracle/SAP). [1, 2, 3, 4, 5]
• Analytical Skills: Strong capability in conducting gap analyses, feasibility studies, and process mapping. [1, 2]
• Methodologies: Working knowledge of Agile/Scrum frameworks, writing user stories, and managing backlog item

Requirements

• Requirements Elicitation: Collaborate with business users and stakeholders through workshops, interviews, and observations to capture detailed business and technical requirements. [1, 2]
• Specification & Documentation: Translate business rules into comprehensive Business Requirement Documents (BRD), Functional Specification Documents (FSD), User Stories, and data-mapping matrices. [1, 2]
• System Integration & Design: Design system workflows, evaluate technical constraints, and coordinate with developers on API implementations, data pipelines, and system integrations. [1, 2]
• Data Analysis & Validation: Perform SQL queries, data profiling, and data reconciliation to investigate system issues, validate data integrity, and support ETL/migration processes. [1, 2]
• Testing & Quality Assurance: Create test plans and test cases; coordinate and execute User Acceptance Testing (UAT) and system integration testing to ensure deliverables meet quality standards. [1, 2]