Technical Trainer Instructor - Senior

Cummins Africa Middle East; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Cummins Inc. in Dubai is seeking a Senior Technical Trainer Instructor to lead services, maintenance and diagnostics training for the Service Sales Department.

You will design and deliver high-quality sessions, enhance technician capability, and ensure practical application of Cummins products. You will forecast training needs, build structured plans, coach distributors and customers, stay current with product updates, and report on training effectiveness to support workforce readiness and

Qualifications

• College/university or equivalent technical experience required.
• Intermediate level of relevant work experience including service.
• Licensing may be required for export controls or sanctions.

Responsibilities

• Deliver impactful technical training sessions on Cummins products and systems to technicians and service personnel.
• Forecast training demand and develop structured training plans aligned with business priorities.
• Build technical capability across distributors, dealers, and customers; provide ongoing coaching and support.
• Lead train-the-trainer initiatives and ensure training materials reflect product updates and compliance.
• Measure training effectiveness through feedback and field performance; drive improvements in delivery and outcomes.
• Contribute to continuous improvement by identifying gaps and aligning training with evolving business needs.

Skills

Multilingual FR/RU/AR

Organisational skills

Learning mindset

Delivery adaptability

Education

College/University degree

Job description

Job Description:

We are looking for a talented Senior Technical Trainer Instructor to join our team specializing in Services, Maintenance and Diagnostics for our Service Sales Department in United Arab Emirates, Dubai.

In this role, you will make an impact in the following ways

• Deliver impactful technical training: Facilitate high-quality, engaging training sessions on Cummins products and systems, improving technician capability, repair accuracy, and overall service efficiency.
• Enhance service quality and customer satisfaction: Equip technicians and service personnel with the knowledge and tools needed to resolve issues effectively, leading to improved customer experience and reduced downtime.
• Proactively address training needs: Forecast training demand and develop structured training plans that align with business priorities and support operational excellence.
• Build technical capability across teams: Provide ongoing technical support and coaching to distributors, dealers, and customers, strengthening field expertise and problem-solving skills.
• Drive continuous learning and expertise: Stay up to date through train-the-trainer programs and ensure all training materials reflect the latest product updates, policies, and systems.
• Measure and improve training effectiveness: Evaluate training impact through participant feedback and field performance, using insights to continuously enhance delivery and outcomes.
• Support continuous improvement initiatives: Actively contribute to process improvements by identifying gaps, recommending solutions, and aligning training with evolving business needs.
• Ensure compliance and visibility: Maintain accurate training records and report on service capability, enabling better tracking of workforce readiness and supporting data-driven decision-making.

To be successful in this role you will need the following

• Multilingual capability – Ability to communicate effectively in French, Russian, or Arabic to support diverse learners and stakeholders.
• Strong organisational and planning skills – Confidently navigate complex processes, prioritise tasks, and align work with organisational goals.
• Continuous self-development mindset – Proactively seek opportunities to learn, grow, and improve through both formal and informal channels.
• Adaptability and effective training delivery – Adjust approach to different situations and audiences while delivering engaging, impactful training that drives practical application.

Education / Experience

• College, university or equivalent technical experience required.
• Intermediate level of relevant work experience required, including experience in service.
• This position may require licensing for compliance with export controls or sanctions regulations.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

2431325

Relocation Package

No

100% On-Site

No

Requirements: