Technical Assistant Robotics

RoboHub.ae; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

RoboHub.ae in Dubai seeks a Robotics Support Engineer to prepare, deploy, and maintain robotic systems for demos, deliveries, and exhibitions. The role involves SLAM mapping, onsite and remote customer support, and creating clear technical documentation.

You will ensure showroom robots are ready, assist with safe handling, and contribute to packing, logistics, and training material. Diploma or degree in robotics-related field is required, plus strong troubleshooting and communication skills.

Qualifications

• Diploma or degree in robotics, mechatronics, electronics, electrical engineering or related field.
• Basic understanding of robotics hardware, software, sensors, navigation, and troubleshooting.
• Knowledge or willingness to learn SLAM mapping and autonomous robot navigation.
• Ability to understand technical manuals and learn new robotic systems quickly.
• Good troubleshooting and problem-solving skills.
• Comfortable providing customer-facing technical support and explaining technical processes clearly.

Responsibilities

• Prepare, configure, test, and perform pre-delivery checks on robots before demos, rentals, and customer handovers.
• Coordinate with sales and operations on demo and delivery schedules and resolve technical issues before deployment.
• Conduct SLAM mapping at customer sites and configure navigation parameters according to the environment.
• Provide onsite and remote support for robot setup, operation, navigation, and troubleshooting.
• Guide customers step by step on correct robot usage and basic issue resolution.
• Record support cases, follow up on unresolved issues, and elevate complex technical problems to the CTO with clear findings and notes.
• Conduct routine checks, cleaning, charging, software checks, and minor repairs to keep showroom robots fully operational and demo-ready.
• Identify and report hardware or software faults requiring further repair or replacement.
• Assist with the safe packing, loading, unloading, and movement of robots for deliveries, exhibitions, and projects.
• Prepare setup guides, operating instructions, troubleshooting FAQs, and other technical documentation.
• Record how-to and troubleshooting videos for customer and internal support requirements.
• Maintain and update the technical documentation and support video library for the team.

Skills

Robotics hardware understanding

Troubleshooting

Customer-facing support

Technical documentation

Education

Diploma or degree in Robotics, Mechatronics, Electronics, Electrical Engineering, Computer Engineering, or related field

Job description

Job Description:

Job Purpose

Support the preparation, deployment, maintenance, and technical support of robotic systems. The role involves preparing robots for demos and deliveries, conducting SLAM mapping, supporting customers onsite and remotely, maintaining showroom robots, assisting with safe robot handling, and creating technical documentation and support materials.

Key Responsibilities

1. Robot Preparation & Deployment

• Prepare, configure, test, and perform pre-delivery checks on robots before demos, rentals, and customer handovers.


• Coordinate with sales and operations on demo and delivery schedules and resolve technical issues before deployment.


• Conduct SLAM mapping at customer sites and configure navigation parameters according to the environment.

2. Customer & Technical Support

• Provide onsite and remote support for robot setup, operation, navigation, and troubleshooting.


• Guide customers step by step on correct robot usage and basic issue resolution.


• Record support cases, follow up on unresolved issues, and elevate complex technical problems to the CTO with clear findings and notes.

3. Robot Maintenance & Showroom Readiness

• Conduct routine checks, cleaning, charging, software checks, and minor repairs to keep showroom robots fully operational and demo-ready.


• Identify and report hardware or software faults requiring further repair or replacement.

4. Packing, Handling & Logistics Support

• Assist with the safe packing, loading, unloading, and movement of robots for deliveries, exhibitions, and projects.


• Ensure robots are properly protected during transportation and guide supporting staff on correct handling procedures.

5. Technical Documentation & Training Material

• Prepare setup guides, operating instructions, troubleshooting FAQs, and other technical documentation.


• Record how-to and troubleshooting videos for common customer and internal support requirements.


• Maintain and update the technical documentation and support video library for the team.

Requirements

• Diploma or degree in Robotics, Mechatronics, Electronics, Electrical Engineering, Computer Engineering, or a related technical field.


• Basic understanding of robotics hardware, software, sensors, navigation, and troubleshooting.


• Knowledge or willingness to learn SLAM mapping and autonomous robot navigation.


• Ability to understand technical manuals and learn new robotic systems quickly.


• Good troubleshooting and problem-solving skills.


• Comfortable providing customer-facing technical support and explaining technical processes clearly.


• Basic knowledge of networking, software configuration, and robot connectivity is an advantage.


• Able to handle and move robotic equipment safely and support onsite deployments.


• Organized, responsible, and able to maintain accurate technical and support records.