IT Support engineer

BlackStone eIT; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

BlackStone eIT is seeking a dedicated IT Support Engineer in Dubai to provide technical support to clients, resolve issues, and ensure efficient operation of IT systems. You will be responsible for installing, configuring, and troubleshooting IT equipment, as well as managing user accounts and troubleshooting network issues.

Ideal candidates have at least 3 years of experience and a Bachelor's degree in Computer Science or a related field. Join us to optimize technology solutions and maintain customer satisfaction.

Qualifications

• Minimum 3 years of experience in IT Support or similar roles.
• Excellent knowledge of computer systems and mobile devices.
• Proven experience as an IT Support Engineer.

Responsibilities

• Provide first and second-level technical support for end users.
• Install and configure desktops, laptops, and printers.
• Troubleshoot network connectivity issues.

Skills

Problem-solving

Communication

Customer-oriented attitude

Time management

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365

Azure Active Directory

Windows Server

PowerShell

Job description

BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.

As an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.

Key Responsibilities

• Provide first and second-level technical support for end users.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Support Microsoft Windows operating systems and business applications.
• Manage user accounts, permissions, email accounts, and access rights.
• Troubleshoot network connectivity issues including LAN, WAN, Wi‑Fi, VPN, DNS, and DHCP.
• Monitor and maintain IT infrastructure, servers, and network devices.
• Install software updates, security patches, and operating system upgrades.
• Respond to service requests and incidents through the ticketing system within defined SLAs.
• Escalate complex technical issues to senior engineers or vendors when required.
• Support virtualization environments such as VMware and Hyper‑V.
• Assist with backup, recovery, and disaster recovery procedures.
• Maintain accurate records of incidents, solutions, and asset inventory.
• Support cybersecurity initiatives by implementing security policies and best practices.
• Prepare technical documentation, user guides, and knowledge base articles.
• Coordinate with third‑party vendors for hardware repairs and software support.

Minimum Qualifications

• Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Support Engineer or similar role.
• Excellent knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
• Strong problem‑solving and communication skills.
• Ability to diagnose and resolve basic technical issues efficiently.
• Good organizational and time‑management abilities.
• Customer‑oriented attitude and ability to explain technical issues in a clear manner.
• Willingness to learn and keep up‑to‑date with the latest technologies.

Additional Technical Skills

• Proven experience as a System Administrator or similar role.
• Strong knowledge of Microsoft 365 administration and Azure Active Directory integration.
• Experience with Windows Server (2016/2019/2022), virtualization (Hyper‑V or VMware), and networking fundamentals.
• Familiarity with PowerShell scripting for automation and administration.
• Understanding of security best practices and compliance frameworks.