Technical Service Specialist

Abbott Laboratories; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Abbott is seeking a Technical Service Specialist for our UAE Core Labs division in Abu Dhabi. The role focuses on installing, maintaining and troubleshooting ADD instruments, ensuring high customer satisfaction within a defined territory and coordinating with the Service Manager on projects.

Ideal candidates have extensive Abbott instruments experience, strong troubleshooting and communication skills, and a solid background in diagnostics, electronics, mechanics and chemistry.

Qualifications

• 5–10 years of related field experience; Abbott instruments experience preferred.
• Experience in troubleshooting and customer relations.
• Knowledge of diagnostics market, electronics, mechanical and chemical knowledge.
• Strong communication, coaching and training skills.
• Experience with analytical tools and software.

Responsibilities

• Install, maintain and troubleshoot ADD instruments.
• Achieve service targets and ensure customer satisfaction within the territory.
• Perform emergency repair and preventative maintenance at customer sites; coordinate with service manager.
• Prepare documentation for each service call and discuss instrument parts/software with customers.
• Promote and renew service agreements; provide technical guidance to colleagues.

Skills

Troubleshooting

Customer interaction

Diagnostics market knowledge

Electro-mechanical knowledge

Communication skills

Coaching and training

Analytical tools

Abbott instruments experience

Job description

JOB DESCRIPTION

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Technical Service Specialist

This position works out of our UAE location in the Abbott Core Labs division

About Diagnostics Division

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

What You’ll Do

Primarily responsible for performing installation, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area. Is anxious to find solutions to minor reagent problems. Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manager within and outside the country/region.

Products/Strategy Planning Responsibilities

Should have knowledge of Bio Medical Instruments and their functionality, be able to demonstrate all operational capabilities of the instruments.

Sales Activity Responsibilities

Responsible for achieving Service Sales Target as assigned.

Projects Implementation Responsibilities

Always represents Abbott in a professional manner to develop and preserve a favorable customer relationship and achieve customer satisfaction. Supports colleagues within department and cross-functionally once needed and ensure success by consultation, coaching and counseling once needed. Performs emergency repair and preventative maintenance at customer site. Performs modification and engineering updates at customer site. Give customers instructions on how to change instrument parts, on how to apply the instrument-related software. Prioritize service calls within assigned areas. Prepare detailed documentation for each service call. Sells service agreement & renewal. Troubleshoot problems are associated with the instrument, operator and any application. Identifies situations creating customer dissatisfaction and implements corrective action to resolve Implements major product upgrades relative to their assigned product group Work as technical coordinator and advisor for specific product group Monitor the Spare parts usage and inventory for his product and as per Abbott standard. Create ideas and action plan to improve the Service department and customer satisfaction. Act proactively and self-driven by utilizing Active Sense Technology tools to ensure productivity and drive efficiency in labor and Spare Parts utilization. Ensures that all activities are performed in compliance with quality system requirements.

General Responsibility

To comply with company policies and procedures and maintain quality ethics goals.

Accountability

Impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users, including operators of the equipment. Failure to perform may have a negative impact on market share and product sales.

Know the Business

Understand both customers and market. Decision based on facts on logical experience. Identifies problems and trends.

Drive for Results

Sets higher goals and achieves with quality. Focus on performance indicators. Assessment and self-assessment knowledge.

Innovation

Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.

Teamwork

Create a Positive Teamwork environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals.

Required Qualifications

• 5-10 years of experience in related field (Abbott Instruments Experience is an advantage) Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge. and or a proven track record in a similar position, supported by management and customer references. Successful engagement with customers, specifically key stakeholders and lab staff. Strong experience and process skills of business functions service delivery. Strong communication skills. Coaching and training skills. Strong experience in use of analytical tools and software

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services DIVISION: CRLB Core Lab LOCATION: United Arab Emirates > Abu Dhabi : Abu Dhabi Islamic Bank Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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