Technical Product Owner (Customer Engagement Platform) – Dubai Jobs

Uae Job Alert; Dubai; On-site; AED 420,000 - 620,000; Full time

Job summary

Al-Futtaim Automotive is seeking a hands-on Product Owner - Customer Engagement Platform (Builder) in Dubai to design, integrate, and scale its next-generation connected digital ecosystem. The role centers on building a unified, predictive engagement layer across web, mobile, WhatsApp, contact centers, and service workflows.

The professional will own the platform architecture end-to-end, prototype and deploy capabilities, and drive engagement, conversion, and retention through data-driven

Qualifications

• 8–12+ years of technical experience, with 4–6+ years in platform ownership or product management.
• Experience integrating CDPs, enterprise CRMs, engagement platforms, and cloud orchestration layers.
• Strong background in API integrations, data modeling, LLMs, and AI architectures.
• Experience with complex customer journeys in Mobility, Automotive, E-commerce, FinTech, or Telecom.
• Bachelor’s or Master’s degree in a related field.

Responsibilities

• Own platform architecture end-to-end from prototyping to deployment.
• Integrate enterprise systems across CDP, SAP C4C, Genesys, Kore.ai, and Azure/Power Platform.
• Build real-time personalization and lifecycle engagement across channels.
• Embed AI for next-best-action, automation, content generation, and copilots.
• Collaborate with CX, Data, Digital Engineering, and Automotive Brand teams to manage delivery.

Skills

Platform ownership

Data modeling

API integrations

AI architectures

Lifecycle engagement

Cross-functional collaboration

Education

Bachelor’s or Master’s degree in CS/Engineering/PM/Data Analytics

Tools

CDP

SAP C4C

Genesys

Kore.ai

Microsoft Azure / Power Platform

Job description

Al-Futtaim Automotive is hiring a hands-on Product Owner - Customer Engagement Platform (Builder) to design, integrate, and scale its next-generation connected digital ecosystem in Dubai. This technical, builder-focused role unifies customer data, journey orchestration, enterprise CRM systems, and AI-enabled engagement across omnichannel touchpoints.

Job Details

• Job Title: Product Owner - Customer Engagement Platform (Builder)

• Company: Al-Futtaim Automotive (Digital Transformation & AI Enablement)

• Location: Dubai, United Arab Emirates

• Category: Technology / Product Management / Artificial Intelligence & MarTech

• Employment Type: Full-Time / Permanent

Role Overview

This is an active product-and-build role rather than a vendor management position. The Product Owner will own the platform architecture end-to-end - prototyping, integrating, and deploying a unified, predictive, and personalized customer engagement layer across web, mobile, messaging (WhatsApp), contact centers, and service workflows.

Key Responsibilities

• Platform Architecture & Integration: Design and connect enterprise systems across Customer Data Platforms (CDP), SAP C4C (CRM), Genesys (Contact Center), Kore.ai (Conversational AI), and Microsoft Azure / Power Platform.

• Journey Orchestration: Build customer and vehicle digital state models enabling real-time personalization, lifecycle engagement, and automated trigger-based communication.

• AI & Machine Learning Enablement: Embed AI across platforms, including next-best-action decisioning, workflow automation, content generation, conversational AI, and internal copilots.

• Hypothesis-Driven Development: Prototype, test, and iterate platform capabilities using live behavioral and interaction data to drive engagement, conversion, and retention metrics.

• Cross-Functional Delivery: Collaborate with CX, Data, Digital Engineering, and Automotive Brand teams to manage delivery schedules and optimize cost-to-serve.

Required Skills & Qualifications

• Experience: 8-12+ years of overall technical experience, with 4-6+ years in platform ownership or product management delivering data-, engagement-, and AI-driven platforms.

• System Integrations: Proven hands-on track record integrating CDPs, enterprise CRMs (SAP C4C or equivalent), engagement platforms (Genesys, Kore.ai), and cloud orchestration layers (Microsoft Azure, Power Platform).

• Technical Fluency: Strong background in API integrations, customer identity resolution, data modeling, LLMs, and agent-based AI architectures.

• Industry Background: Previous experience in-house with complex customer journeys (Mobility, Automotive, E-commerce, FinTech, or Telecom).

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Product Management, Data Analytics, or a related field.