Product Owner — AI-Driven Customer Engagement Platform Builder

Uae Job Alert; Dubai; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health insurance

Annual leave

Professional development

AI initiatives exposure

Collaborative environment

Job summary

Uae Job Alert in Dubai is seeking an experienced Product Owner - Customer Engagement Platform (Builder) to lead design, integration, and evolution of a unified customer engagement platform. The role focuses on linking customer data, CRM, cloud services, and AI-enabled experiences across web, mobile, messaging, and service channels.

You will work with digital, technology, CX, operations, and data teams to deliver scalable solutions, define data models, optimize journeys, and ensure APIs and

Qualifications

• Bachelor’s degree in Product Management, Computer Science, Engineering, Data Analytics, Business or related field.
• Approximately 8–12 years of professional experience.
• Experience in product management, platform ownership, digital platforms, customer engagement, or marketing tech environments.
• Hands-on collaboration with engineering and data teams to deliver digital solutions.
• Experience in automotive, e-commerce, telecommunications, fintech, mobility, or similar customer-centric sectors preferred.

Responsibilities

• Design, build, and improve customer engagement platform capabilities.
• Integrate customer data, CRM, cloud, communication, and AI systems into a unified platform.
• Develop customer and vehicle data models to support personalized experiences.
• Create and optimize customer journeys across web, mobile, messaging, service, and digital channels.
• Implement AI-driven features such as automation workflows, personalized recommendations, and conversational experiences.
• Monitor platform performance and improve engagement, conversion, retention, and customer experience metrics.
• Collaborate with digital, technology, customer experience, operations, and data teams for successful delivery and launch.
• Ensure platform architecture, APIs, integrations, and orchestration workflows operate efficiently.

Skills

CDP & CRM

APIs & Integrations

Cross-channel journeys

AI & automation

Data modelling

Stakeholder mgmt

Independent work

Analytical skills

Communication

Education

Bachelor’s degree in relevant field

Job description

Uae Job Alert in Dubai is seeking an experienced Product Owner - Customer Engagement Platform (Builder) to lead design, integration, and evolution of a unified customer engagement platform. The role focuses on linking customer data, CRM, cloud services, and AI-enabled experiences across web, mobile, messaging, and service channels.

You will work with digital, technology, CX, operations, and data teams to deliver scalable solutions, define data models, optimize journeys, and ensure APIs and