Technical Product Manager – Flight Operations

SmartRecruiters, Inc.; Abu Dhabi; Sur place; AED 260 000 - 420 000; Plein temps

Résumé du poste

Etihad Airways is seeking a Technical Product Manager for Flight Operations to own and advance technology products across Flight and Crew Operations. You will manage a prioritized backlog, translate complex operational needs into technical solutions, and drive releases through RTL with governance and security in mind.

You will collaborate with architects, developers, and vendors to ensure on-time delivery while maintaining operational continuity and regulatory compliance.

Qualifications

• Bachelor's degree in CS/IT/Software Eng or related field.
• Minimum 5 years in the airline/aviation industry.
• Knowledge of Flight Operations and Crew Management systems.
• Experience with IT governance, change management and regulatory environments.
• Understanding of cloud tech, APIs and modern enterprise architectures.
• Proficiency with JIRA, Confluence, Power BI, Smartsheet.
• SAFe, PMP or PRINCE2 certifications preferred.
• Strong stakeholder management and communication skills.
• Fluent in English; Arabic is an advantage.

Responsabilités

• Own planning, execution, monitoring, and delivery of tech projects across Flight and Crew Operations.
• Translate business requirements into technical solutions with architects and developers.
• Manage scope, dependencies, risks, and delivery blockers to ensure on-time, within-budget delivery.
• Ensure changes comply with governance, cybersecurity, and aviation regulations (FAA, EASA, GCAA).
• Serve as liaison between DevOps, Data Engineering, Networking and stakeholders across domains.
• Prepare change records, release plans, and CAB readiness assessments.
• Provide regular progress, budget, risk, and executive status updates.
• Oversee deployments through RTL and related environment management frameworks.
• Support ITSM/ITIL-based change, incident, and release activities.

Connaissances

English fluency

Arabic language (advantage)

Stakeholder management

Communication

Problem solving

Formation

Bachelor's degree in Computer Science or related field

Outils

JIRA

Confluence

Power BI

Smartsheet

Description du poste

Technical Product Manager – Flight Operations

• Full-time
• Division: Digital Technology & Innovation Division

Synopsis

Manage and continuously enhance technology products within the Flight Operations and Crew Management domain, maintaining a prioritized product backlog and ensuring successful delivery of initiatives. Act as the bridge between complex airline operational requirements and technical IT execution, navigating governance frameworks, managing diverse stakeholders, and driving software releases through the Route to LIVE (RTL) deployment process.

Accountabilities

• Own the planning, execution, monitoring, and delivery of technology projects across Flight Operations (e.g., flight planning, weight & balance, fuel optimization) and Crew Operations (e.g., crew pairing, rostering, tracking, and fatigue management).
• Translate operational business requirements into technical solutions, working closely with enterprise architects, developers, and third-party vendors.
• Manage project scope, technical dependencies, operational risks, and delivery roadblocks to ensure projects are delivered on time and within budget while maintaining operational continuity.
• Ensure all technology changes comply with corporate governance, cybersecurity policies, and aviation regulatory requirements (FAA, EASA, GCAA).
• Serve as the primary liaison between technical teams, including DevOps, Data Engineering, Network Security, and operational stakeholders across Flight Operations, Crew Scheduling, and Fleet Management.
• Prepare and present change records, release plans, and deployment readiness assessments at Change Advisory Board (CAB) meetings.
• Provide regular project updates, budget reports, risk assessments, and executive-level status reporting to leadership and steering committees.
• Manage deployments through the Route to LIVE (RTL) process and associated environment management frameworks.
• Support change, incident, and release management activities using IT Service Management (ITSM) and ITIL best practices.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 5 years' experience in the airline or aviation industry.
• Knowledge of Flight Operations and Crew Management systems, including Flight Planning, Crew Pairing, Rostering, and Tracking.
• Experience working within IT governance, change management, and regulatory environments.
• Understanding of cloud technologies, APIs, and modern enterprise architectures.
• Proficiency with JIRA, Confluence, Power BI, Smartsheet, and related delivery tools.
• SAFe, PMP, PRINCE2, or similar certifications are preferred.
• Strong stakeholder management, communication, and problem-solving skills.
• Fluent in English; Arabic is an advantage.

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.