Technical Product Owner - Airport Operations (Emiratisation)

Emirates; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Emirates Group IT is seeking a Technical Product Owner for Airport Operations in Dubai. You will own backlogs across features, NFRs, BAU, and technical debt, partnering with business counterparts to deliver value throughout the product lifecycle.

You will lead a team to align PI planning, define success metrics, manage risks, and foster a product management community. This is a senior, customer-focused role in a fast-paced aviation tech environment.

Qualifications

• Degree or honours (12+3 or equivalent).
• 5+ years of experience in Information Technology (Operations Research, Marketing Science, Information Systems, e-Commerce, or related).
• Global Product (CSPO/SAFe/PSPO) trained and certified.

Responsibilities

• Be responsible for backlog content, acceptance criteria, and sign-off across team backlogs.
• Ensure Technical Debt and Non-functional requirements are captured and refined.
• Capture BAU, Ceremony, and Spike activities and prioritize them.
• Prepare PI demo contributions with other Product Owners.
• Maintain features' quality and manage risks/dependencies back to portfolio backlog.
• Attend and contribute to Product Management meetings, notably PI Planning.
• Define metrics to measure success and governance of prioritised work.
• Grow a community of Product Owners and promote collaboration and improvement.

Skills

Product Owner

Scaled Agile

Domain expertise

PM tools

Communication

Stakeholder management

Data KPIs

Business Analysis

Airport Operations

Ground Handling

Education

Degree or honours (12+3 or equivalent)

Job description

Job PurposeAt Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.

Job PurposeAt Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as a Technical Product Owner - Airport Operations (Emiratisation).
Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to contribute to the innovation and excellence at Emirates Group.

Technical Product Owners (TPO)are the front door to multiple product engineering teams, owning the backlogs of work spread across feature, function, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a voice of the customer, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. They are accountable for enabling the business to achieve their objectives & strategic outcomes from concept through to operations.

In This Role, You Will

• Be Responsible for the story content, acceptance criteria definition, and end story "sign off" across team backlogs, ensuring prepared on time for future PIs, refined frequently with the entire team, and prioritised accordingly in alignment with other team backlogs.
• Ensures Technical Debt and Non-functional requirements are captured, refined, and prioritised across all sprints.
• Captures additional BAU, Ceremony, and Spike activities, and incorporates them into team backlogs, within the boundaries of available capacity.
• Prepare contribution to PI demo, in conjunction with other applicable Product Owners.
• Maintain the quality and integrity of features within their technical and team boundaries, ensuring identification and contribution of risks and dependencies back to the Product Portfolio backlog.
• Attends and contributes to key Product Management meetings, in particular PI Planning.
• Defines metrics to measure the success and performance of prioritised work, ensuring any further. BAU iterations can be proposed and prioritised accordingly within the boundaries of available capacity.
• Participates in establishing and growing a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.
• Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
• Working with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer groups for playback up to the TPM (Technical Product Manager) community.

Qualification

To Be considered for this role, you must meet the below requirements:

• Degree or honours (12+3 or equivalent).
• 5+ years of experience in Information Technology (Operations Research, Marketing Science, Information Systems, e-Commerce, or a combination of industry certification and 5+ years of relevant experience).
• Global Product (CSPO/SAFe/PSPO) trained and certified.

Knowledge/Skills

• 2+ years of practical experience working as a Product Owner/Manager, in a 'team-facing' capacity, with a proven record of driving discernible change and delivery at pace.
• Whilst not essential, some experience of working within a Scaled Agile framework, across multiple initiatives and circa 50+ teams.
• Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domain or technical area. Stays up to date with regulatory and other changes in the technical area, and understands how they apply to the Emirates group.
• Well-versed with the tools for the Product Management aspects of software delivery.
• Strong and concise communicator at peer, line, and stakeholder levels.
• Builds strong relationships with peers and team members.
• Appetite for building and identifying value, with a customer centric mind-set.
• Data and KPIs commonly used in airline and ground handling industry.
• Proven Business Analysis experience to support process mapping and solutions
• Must have a good understanding of Airport Operations and Ground Handling systems as well as business relevant processes.

Leadership role: Yes

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.