Technical Product Manager, Flight Ops & Crew Tech

Etihad food group; Abu Dhabi; On-site; AED 300,000 - 500,000; Full time

Job summary

Etihad Airways, Abu Dhabi, seeks a senior technology product lead to manage and continuously enhance products within Flight Operations and Crew Management. You will prioritize a product backlog and drive RTL deployments, bridging airline operations with IT execution.

You will collaborate with enterprise architects, developers, and vendors, oversee governance, security, and regulatory compliance, and report to leadership with updates, budgets, and risks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 5 years’ experience in the airline or aviation industry.
• Knowledge of Flight Operations and Crew Management systems, including Flight Planning, Crew Pairing, Rostering, and Tracking.
• Experience working within IT governance, change management, and regulatory environments.
• Understanding of cloud technologies, APIs, and modern enterprise architectures.
• Proficiency with JIRA, Confluence, Power BI, Smartsheet, and related delivery tools.
• SAFe, PMP, PRINCE2, or similar certifications are preferred.
• Strong stakeholder management, communication, and problem-solving skills.
• Fluent in English; Arabic is an advantage.

Responsibilities

• Own the planning, delivery, monitoring, and delivery of technology projects across Flight Operations and Crew Operations.
• Translate operational business requirements into technical solutions, working closely with enterprise architects, developers, and third-party vendors.
• Manage project scope, technical dependencies, operational risks, and delivery roadblocks to ensure projects are delivered on time and within budget while maintaining operational continuity.
• Ensure all technology changes comply with corporate governance, cybersecurity policies, and aviation regulatory requirements (FAA, EASA, GCAA).
• Serve as the primary liaison between technical teams, including DevOps, Data Engineering, Network Security, and operational stakeholders across Flight Operations, Crew Scheduling, and Fleet Management.
• Prepare and present change records, release plans, and deployment readiness assessments at Change Advisory Board (CAB) meetings.
• Provide regular project updates, budget reports, risk assessments, and executive-level status reporting to leadership and steering committees.
• Manage deployments through the Route to LIVE (RTL) process and associated environment management frameworks.
• Support change, incident, and release management activities using IT Service Management (ITSM) and ITIL best practices.

Skills

Stakeholder management

Communication

Problem solving

English fluency

Education

Bachelor's degree in CS/IT/SE

IT governance / regulatory certifications

Tools

JIRA

Confluence

Power BI

Smartsheet

Job description

Etihad Airways, Abu Dhabi, seeks a senior technology product lead to manage and continuously enhance products within Flight Operations and Crew Management. You will prioritize a product backlog and drive RTL deployments, bridging airline operations with IT execution.

You will collaborate with enterprise architects, developers, and vendors, oversee governance, security, and regulatory compliance, and report to leadership with updates, budgets, and risks.