Technical Lead

Infinite Computer Solutions; Dubai; On-site; AED 300,000 - 550,000; Full time

Job summary

Infinite Computer Solutions seeks a seasoned Epic Ambulatory and MyChart specialist to lead a team and coordinate with delivery management in the UAE. You will oversee build/configuration, testing, training, and ongoing support to ensure workflow efficiency.

Ideal candidates have EpicCare Ambulatory certification, MyChart experience, and 6–8 years in Epic implementations or support within clinical environments. BE degree holders encouraged to apply.

Qualifications

• Certifications: Active EpicCare Ambulatory certification is usually required, with MyChart requested.

Responsibilities

• System Build & Configuration: Customizing Epic modules, designing Smart Sets, and building clinical workflows.
• Workflow Analysis: Meeting with clinicians and leadership to identify bottlenecks and close workflow gaps.
• Troubleshooting & Maintenance & On call support: Investigating software issues, applying system updates, and providing tier-2 or tier-3 end-user support.
• Testing: Creating test scripts and running unit testing prior to go-lives and version upgrades.
• Training Support: Working alongside clinical educators to ensure documentation standards and proper software use.

Skills

EpicCare Ambulatory certification

MyChart

Education

BE

Job description

• Person is responsible for leading team of Ambulatory and Mychart resources who will report to him and this role will report to delivery manager


• Also responsible for all reporting, Monthly Matrices, client escalation handling for this team

Job Description

• Person is responsible for leading team of Ambulatory and Mychart resources who will report to him and this role will report to delivery manager


• Also responsible for all reporting, Monthly Matrices, client escalation handling for this team

EPIC Ambulatory & My Chart Job Responsibilities

• System Build & Configuration: Customizing Epic modules, designing Smart Sets, and building clinical workflows.


• Workflow Analysis: Meeting with clinicians and leadership to identify bottlenecks and close workflow gaps.


• Troubleshooting & Maintenance & On call support: Investigating software issues, applying system updates, and providing tier-2 or tier-3 end-user support.


• Testing: Creating test scripts and running unit testing prior to go-lives and version upgrades.


• Training Support: Working alongside clinical educators to ensure documentation standards and proper software use.

Common Qualifications & Requirements

• Certifications: Active EpicCare Ambulatory certification is usually required, with specialties like MyChart requested.


• Background: Typically requires a minimum of 6-8 years of Epic implementation or support experience, with a strong understanding of clinical environments.

Qualifications

BE

Range Of Year Experience-Min Year

7

Range Of Year Experience-Max Year

8