Senior ERP Specialist – Epicor & Technical Support

A-MAP; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

A-MAP in Dubai seeks a Senior ERP Specialist to own Epicor ERP configuration, support, and integration activities. You will ensure smooth operation across Sales, Purchasing, Inventory, Warehouse and Finance, while guiding upgrades and process improvements.

The role requires 5–8 years of ERP experience with Epicor, strong SQL skills, and the ability to work with external consultants to deliver reliable solutions. UAE-based on-site role.

Qualifications

• Bachelor’s degree in IT or related field.
• 5–8 years of ERP administration and technical/support experience.
• Hands-on Epicor ERP experience is mandatory.
• Strong knowledge of SQL Server, queries, reporting and databases.
• Experience with ERP integrations and APIs is preferred.

Responsibilities

• Manage and support the Epicor ERP system, including configuration, workflows, modules, and user access.
• Provide day to day technical and functional support to ERP users.
• Troubleshoot and resolve Epicor application, transaction, and integration issues.
• Support modules such as Sales, Purchasing, Inventory, Warehouse, Finance and other Departments if applicable.
• Configure screens, dashboards, reports, workflows, and business processes.
• Manage Epicor upgrades, patches, testing, and system enhancements.
• Coordinate with Epicor consultants/vendors.

Skills

ERP knowledge

SQL literacy

Technical support

User training

Education

Bachelor’s degree in IT, Computer Science, Information Systems, or related field

5–8 years of experience in ERP administration, ERP Implementation, Technical/ functional Support

Strong hands‑on experience with Epicor ERP is mandatory

Strong knowledge of SQL Server, SQL queries, reporting, and databases

Experience with ERP integrations, APIs, and third‑party applications is preferred

Tools

Epicor ERP

SQL Server

APIs integration

Reporting tools

Job description

Senior ERP Specialist – Epicor & Technical Support

Experience

Dubai

RESPONSIBILITY

Epicor ERP

• Manage and support the Epicor ERP system, including configuration, workflows, modules, and user access.
• Provide day to day technical and functional support to ERP users.
• Troubleshoot and resolve Epicor application, transaction, and integration issues.
• Support modules such as Sales, Purchasing, Inventory, Warehouse, Finance and other Departments if applicable.
• Configure screens, dashboards, reports, workflows, and business processes.
• Manage Epicor upgrades, patches, testing, and system enhancements.
• Coordinate with Epicor consultants/vendors.

Technical Support

• Provide technical support for desktops, applications, network connectivity, printers, and other IT systems when required.
• Diagnose hardware, software, database, and application-related issues.
• Monitor system performance and ensure business-critical applications remain operational.
• Manage user accounts, permissions, access controls, and application security.
• Maintain IT/ERP documentation, SOPs, and technical support records.

Database, Reporting & Integration

• Develop and maintain queries, reports, dashboards, and data extracts.
• Support integrations between Epicor and other business applications.
• Investigate data inconsistencies and ensure ERP data integrity.
• Assist in automation and process improvement initiatives.

User & Business Support

• Understand business requirements and translate them into ERP solutions.
• Conduct ERP training and provide user guidance.
• Identify process gaps and recommend system improvements.
• Lead or participate in ERP implementation and improvement projects.
• Maintain documentation and training materials.

Educational Qualification

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
• 5–8 years of experience in ERP administration, ERP Implementation, Technical/ functional Support.
• Strong hands‑on experience with Epicor ERP is mandatory.
• Strong knowledge of SQL Server, SQL queries, reporting, and databases.
• Experience with ERP integrations, APIs, and third‑party applications is preferred.
• Good understanding of Sales, Purchase, Inventory, Warehouse, Finance, and operational business processes.
• Experience in troubleshooting ERP application and technical issues.
• Experience coordinating with ERP vendors and external IT service providers.

• Rolex Twin Towers, 17th Floor,Office Suite 1701 & 1702,P.O. BOX: 60235