Technical Coordinator – Technical Department (Retail Automation Products) at Techsys Technology LLC

Techsys Technology LLC; Dubai; On-site; AED 28,000 - 39,000; Full time

Job summary

Techsys Technology LLC in Dubai is seeking a Service Center Coordinator to manage the end-to-end service workflow for retail automation devices, from intake to repair and delivery. The role acts as the central contact between technical staff, customers, resellers, sales, accounts, and logistics.

The ideal candidate will coordinate site visits, manage service intake, track repairs, and provide timely status updates.

Qualifications

• Diploma or Bachelor’s degree in technical, business administration, or related field.
• Prior experience in a service center, technical support coordination, or after-sales service role preferred.
• Experience in retail automation, POS, or IT hardware service environment is a plus.

Responsibilities

• Manage end-to-end service workflow for retail automation devices from intake to repair.
• Coordinate site visits with technical staff and liaise with customers and resellers.
• Track repair status and coordinate with manufacturers’ service centers as needed.
• Provide status updates to end users, resellers, and sales teams.
• Prepare quotations and obtain Local Purchase Orders from customers.
• Coordinate sales orders and payments with accounts and the manufacturer’s service center.
• Arrange logistics for delivery of serviced items and collection of faulty items.
• Communicate job card status to customers and monitor inventory and demo stock.

Skills

Coordination

Communication

Ticketing systems

MS Office / ERP

Education

Diploma/Bachelor's degree

Tools

ERP software

Job description

This Full time on site position offers great opportunities for career growth.

Job Purpose

The Service Center Coordinator is responsible for managing the end-to-end service workflow for retail automation products — from device intake through repair, manufacturer coordination, billing, and final delivery — while acting as the central point of contact between technical staff, customers, resellers, sales, accounts, and logistics.

Key Responsibilities

• Staff & Site Visit Coordination
  Coordinate technical staff activities; assign, manage, and schedule site visits. Liaise with customers and resellers to arrange visit timelines and requirements.
• Service Intake & Assignment
  Receive devices submitted to the service center for repair. Assign devices to engineers based on device type/specialization.
• Repair Tracking
  Track repair status with engineers on an ongoing basis. Identify and schedule devices that need to be sent to the manufacturer's service center.
• Manufacturer Coordination
  Track status of devices sent to the manufacturer's service center. Provide regular status updates to end users, resellers, and sales personnel.
• Quotation & LPO Management
  Where chargeable service is required, coordinate with engineers, end users, and the sales team to prepare and issue quotations. Follow up to obtain the LPO (Local Purchase Order) from the customer against the quotation.
• Sales Order & Payment Coordination
  Upon PO receipt, coordinate with the sales team to raise the sales order. Coordinate with the accounts team to process payment to the manufacturer's service center.
• Logistics & Delivery
  Arrange delivery of serviced items and collection of faulty items from customer sites. Coordinate closely with the logistics team and service engineers to ensure timely handling.
• Customer Communication
  Provide customers with job card status updates against items received for service.
• Inventory & Resource Monitoring
  Monitor spare parts stock levels. Monitor service engineers' workload and ensure proper allocation of their engagement. Monitor demo item stock and ensure accuracy against system records. Issue demo units and track them properly against agreed timelines.

Key Skills & Competencies

• Strong coordination and multitasking ability across technical, sales, accounts, and logistics functions.
• Good communication skills (customer, reseller, and internal stakeholder facing).
• Familiarity with service/repair workflows and ticketing or job card systems.
• Basic understanding of retail automation devices (POS, scanners, printers, etc.) an advantage.
• Organized, detail-oriented, and able to track multiple open cases simultaneously.
• Proficiency in MS Office / ERP or service management software.

Qualifications

• Diploma/Bachelor's degree (Technical, Business Administration, or related field).
• Prior experience in a service center, technical support coordination, or after-sales service role preferred.
• Experience in retail automation, POS, or IT hardware service environment is a plus.

Pay: AED2,500.00 - AED3,500.00 per month Work Location: In person