Technical Account Manager (TAM) – Oracle CSS - UAE

Oracle; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A multinational tech company is seeking an experienced IT Project Manager to enhance customer engagement in the United Arab Emirates. This role involves building strategic relationships, managing customer contracts, and delivering high-quality services to maximize customer satisfaction. Candidates should have over 10 years of IT project management experience and the ability to communicate effectively with executive-level clients.

Benefits

Competitive salary

Flexible working options

Learning and development opportunities

Qualifications

• 10+ years IT project management experience in B2B environments.
• Extensive customer interaction experience at middle or executive levels.
• Proven track record of delivering high levels of customer service.

Responsibilities

• Manage and develop the relationship with designated accounts.
• Become the trusted advisor for customers.
• Drive satisfaction to protect CSS revenue streams.

Skills

IT project management

Strong interpersonal skills

Customer interaction experience

Education

PRINCE2 / PMP Certification

Tools

ITIL Certification

Job description

Overview

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS / PaaS / IaaS), and Security services that TAMs may manage in full or in part.

What you will do

• Manage and develop the relationship with designated account(s) in Middle East and Africa throughout the engagement against the contractual deliverables & commercials.
• Become the trusted advisor for the customer, in order to help to maximize their investment in Oracle and represent them across the wider Oracle organization.
• Drive a high degree of satisfaction and reference ability, to protect and enhance Customer Success Services (CSS) revenue streams
• Manage the delivery engagement as defined by CSS processes & tools, including creating and maintaining accurate service documentation
• Co-ordinate the resources required to deliver the service to the allocated customer(s)
• Assuring and improving high quality of CSS service.
• Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate
• Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
• Assisting in the renewal of CSS contracts and contributing to pre-sales activities
• Develop strategic relationships with senior members, CIO, CTO of the customer management team.
• Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
• Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
• Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
• Generate a Project Plan for each project which fully reflects CSS requirements.

Career Level - IC4

What we are looking for

• 10+ years IT project management experience, in B2B environments
• PRINCE2 / PMP and standard ITIL Certification is desirable
• Strong interpersonal skills, good communicator
• Extensive customer interaction experience at middle or executive levels. Solid industry experience / knowledge.
• Preferable previous Outsourcing, SaaS and Managed Cloud delivery or implementation experience
• Proven track record of building strategic relationships and delivering high levels of customer service
• Proven day-to-day service delivery experience, this should be in current role
• Previous experience of working in a virtual team, and taking the lead role for that team

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before.