Tech Lead- MSD (Microsoft Dynamics)

BlackStone eIT; Abu Dhabi; On-site; AED 223,200 - 334,800; Full time

Job summary

A leading technology solutions provider in Abu Dhabi seeks a Dynamics CRM Developer to lead the development and support lifecycle for Dynamics CE Online. The role involves crafting high-performing solutions, managing integrations, and mentoring junior developers. Candidates must have 8+ years of hands-on experience with MS Dynamics CRM 365 and related technologies like C# and Power Automate. Strong analytical skills and agile experience are essential in this dynamic environment.

Qualifications

• Minimum of 8 years of extensive work experience using MS Dynamics CRM 365.
• Strong experience with MS Dynamics Cloud Offering Modules including Customer Service Hub.
• Experience with Azure Synapse Link and Data Flows development.

Responsibilities

• Lead Architecture and solution Design for Dynamics 365.
• Execute end-to-end MS Dynamics CE implementations.
• Monitor, troubleshoot, and maintain the CRM platform.

Skills

MS Dynamics CRM 365

C#

ASP.NET

Power Automate

Agile Methodology

Problem-solving skills

Education

Bachelor's degree/University degree

Tools

Confluence

Jira

Visual Studio

Job description

You will Join our Dynamics CRM Development team as a pivotal contributor to the Lead the full development and support lifecycle. In this role, you will build & maintain innovative features for Dynamics CE Online, collaborating closely with Developers, Product Managers, Solution Architects and Senior Stakeholders to transform business needs into high-performing digital solutions.

Primary Responsibilities & Key Duties:

• Solution Design & Strategy: Lead Architecture and solution Design for Dynamics 365, Lead grooming sessions with business users to provide optimal solutions, accurate estimations, and detailed sub-tasks for every user story.
• Development: Execute end-to-end MS Dynamics CE implementations, including high-level customizations, UI/form & plugins & workflows development, Power Automate development, Security configuration, reporting/dashboards configuration and technical/business documentation.
• Module Expertise: Extensive hands‑on development across Sales, Customer Service, Customer Voice, and Power Pages.
• System Integration: Manage seamless integrations using Web API, REST/ODATA, and SOAP endpoints, while utilizing Visual Studio and source control for versioning.
• Platform Maintenance: Proactively monitor, troubleshoot, and maintain the CRM platform to ensure zero-friction operations and rapid defect resolution.
• Agile Collaboration: Work within a Scrum framework, conducting stakeholder demos and collaborating with the architecture team to ensure designs meet all technical and business requirements.
• Leadership: Mentor Senior & Junior developers and ensure they know & follow the standards and best practices.

Qualifications:

• Minimum of 8 years of extensive work experience using MS Dynamics CRM 365.
• Strong and solid hands‑on Experience as MS Dynamics developer involving MS Dynamics cloud offering configuration, development of Customizations and extending capabilities of the platform (like Workflows / Plugins).
• Strong experience with MS Dynamics Cloud Offering Modules including Customer Service Hub and its new features (e.g., Unified SLA / KB Article), Dynamics 365 Marketing (Outbound / Realtime), Customer Voice, and Sales and Power Apps and Power Pages.
• Strong experience with Power Automate cloud flows.
• Strong and solid hands‑on Experience as a developer with C#, ASP.NET, .NET Core and Web APIs.
• Experience with Azure Synapse Link and Data Flows development.
• Experience with banking industry is preferred.
• Experience of working in a fast‑paced agile team.
• Strong planning, prioritization, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor's degree/University degree.
• 8+ years of experience with prior experience in banking domain.
• Experience working in Agile methodology.
• Experience in Confluence and Jira.
• Experience working with product/ technology delivery teams and support.