MS Dynamics 365 CRM – Integration & Support Specialist

PEMMI International; Dubai; On-site; AED 200,880 - 357,120; Full time

Job summary

PEMMI International in Dubai seeks a skilled Dynamics 365 CRM professional focused on integration, support, and optimization of customer-centric processes, including complaint management. The role involves evaluating current integrations and enhancing system efficiency hosted on Microsoft Azure.

You will manage CRM modules, design integrations with internal and external systems, troubleshoot issues, and improve workflows to elevate customer experience while collaborating with business

Qualifications

• Strong hands-on experience with Dynamics 365 CRM
• Experience with Azure-based deployments and integrations
• Knowledge of APIs, Power Platform tools and data integration
• Understanding of CRM workflows and case management
• Strong analytical and problem-solving skills

Responsibilities

• Manage and support Dynamics 365 CRM with focus on customer service and complaint management
• Evaluate existing integrations and identify improvement opportunities
• Design and optimize integrations between CRM and internal/external systems
• Troubleshoot CRM issues to minimize downtime
• Enhance workflows, automation, and customer experience processes
• Collaborate with stakeholders to gather requirements and implement solutions

Skills

Dynamics 365 CRM

Azure

APIs

Power Platform

Power Automate

Power Apps

Data integration

CRM workflows

Case management

Customer lifecycle

Analytical skills

Job description

We are seeking a skilled professional with strong expertise in Microsoft Dynamics 365 CRM, primarily focusing on integration, support, and optimization of customer‑centric processes, including customer complaints management. The CRM platform is hosted on Microsoft Azure, and the candidate will be responsible for evaluating existing integrations and enhancing system efficiency.

Key Responsibilities:

• Manage and support Dynamics 365 CRM modules with focus on Customer Service & Complaint Management
• Evaluate existing system integrations and identify improvement opportunities
• Design and optimize integrations between CRM and internal/external systems
• Troubleshoot and resolve CRM‑related issues ensuring minimal downtime
• Enhance workflows, automation, and customer experience processes
• Collaborate with business stakeholders to gather requirements and implement solutions

Key Skills & Expertise:

• Strong hands‑on experience in Dynamics 365 CRM (Customer Service module preferred)
• Experience with Azure‑based deployments and integrations
• Knowledge of APIs, Power Platform (Power Automate, Power Apps), and data integration tools
• Understanding of CRM workflows, case management, and customer lifecycle
• Strong analytical and problem‑solving skills

Ideal Candidate Profile:

• Experience in CRM support and continuous improvement initiatives
• Ability to assess current integrations and drive optimization
• Strong communication skills with business and technical teams