Team Leader - QSR

RTC-1 Employment Services; Dubai; On-site; AED 51,000 - 61,000; Full time

Job summary

RTC-1 Employment Services seeks a Team Leader for a Lebanese-inspired QSR concept in Dubai. You will supervise a ~7-person team across cashiering, food prep, and delivery, ensuring high-quality food, service, and hygiene while enforcing SOPs.

You’ll oversee shifts, cash handling, inventory, and POS operations, stepping in during peak times to support kitchen, service, and delivery teams. Prior experience in fast-casual environments is essential.

Qualifications

• Open for Asian candidates, aged 36 years old and below.
• Minimum 3 years experience in a high-volume QSR or fast-casual restaurant operations with at least 1 year in a supervisory or team leader role.
• Strong knowledge of Lebanese/Levantine fast-food concepts, shawarma, sandwiches, takeaway, and delivery operations.
• Able to supervise and train staff, manage shifts, operate POS and cashier stations, handle cash and inventory, control food costs and wastage, ensure food safety, resolve customer complaints, and support kitchen, service, and delivery operations during peak hours.

Responsibilities

• Supervise daily shift operations, coordinating a team of approximately seven employees across cashiering, food preparation, order assembly, takeaway, and delivery services.
• Ensure consistent food quality, customer service, operational efficiency, hygiene, and compliance with company SOPs across all restaurant stations.
• Monitor POS transactions, cash reconciliation, inventory availability, food wastage, order accuracy, and delivery performance while resolving operational issues promptly.
• Lead by example through hands-on, multi-functional support, stepping in to handle cashiering, order packing, food preparation assistance, customer service, and other duties during peak periods.

Skills

Team leadership

Cash handling

POS operations

Food safety

Staff training

Job description

Position Title

Team Leader - QSR

Employment Type

Full Time

Salary

up to 5,000 AED depending on experience and qualifications plus tips

Job Location

Dubai, UAE

About the Client

A Lebanese-inspired restaurant concept based in Motor City, Dubai, offering traditional Middle Eastern street food with a modern approach to preparation and customer service.

Job Description

• - Supervise daily shift operations, coordinating a team of approximately seven employees across cashiering, food preparation, order assembly, takeaway, and delivery services.
• - Ensure consistent food quality, customer service, operational efficiency, hygiene, and compliance with company SOPs across all restaurant stations.
• - Monitor POS transactions, cash reconciliation, inventory availability, food wastage, order accuracy, and delivery performance while resolving operational issues promptly.
• - Lead by example through hands-on, multi-functional support, stepping in to handle cashiering, order packing, food preparation assistance, customer service, and other duties during peak periods.

Qualifications

• - Open for Asian candidates, aged 36 years old and below
• - Minimum 3 years experience in a high-volume QSR or fast-casual restaurant operations with at least 1 year in a supervisory or team leader role.
• - Strong knowledge of Lebanese/Levantine fast-food concepts, shawarma, sandwiches, takeaway, and delivery operations.
• - Able to supervise and train staff, manage shifts, operate POS and cashier stations, handle cash and inventory, control food costs and wastage, ensure food safety, resolve customer complaints, and support kitchen, service, and delivery operations during peak hours.