Team Leader - Front Office

Hyatt Hotels Corporation; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

Hyatt is seeking a dynamic Team Leader – Front Office to guide the daily operations of the Front Office and ensure an exceptional guest experience. The role focuses on seamless front desk services, maintaining top hospitality standards, and fostering a positive team environment for guests and staff alike.

Ideal candidates will have strong leadership, superb customer service, and excellent communication skills, with 2–4 years in front office roles and a flexible schedule, including weekends and

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field (preferred).
• 2–4 years front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Lead day-to-day operations of the Front Office team to deliver exceptional guest experiences.
• Ensure seamless front desk operations and uphold Hyatt hospitality standards.
• Mentor and supervise team members, resolving guest concerns promptly and professionally.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Education

Hospitality-related degree or diploma

Tools

MS Office

Hotel PMS

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

We are seeking a dynamic, service-oriented, and experienced Team Leader – Front Office to lead the day-to-day operations of our Front Office team and deliver an exceptional guest experience. This role is responsible for ensuring seamless front desk operations, maintaining the highest standards of hospitality, and fostering a positive and professional environment for both guests and team members. The ideal candidate will demonstrate strong leadership skills, a passion for customer service, and the ability to effectively manage guest interactions, resolve concerns, and drive operational excellence

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 2–4 years of front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

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