Guest Service Officer - Front Desk

Hyatt Hotels Corporation; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Hyatt Hotels Corporation in Abu Dhabi is seeking a Guest Service Officer - Front Office to deliver exceptional guest experiences as the first point of contact. You will handle check-in and check-out, respond to inquiries, and ensure compliance with hotel standards.

The role requires strong communication, a guest-focused mindset, and the ability to stay calm in a fast-paced environment. Prior experience in front desk or guest services and familiarity with Opera PMS are assets.

Qualifications

• High school diploma or equivalent required; Diploma or Degree in Hospitality Management, Tourism, or a related field preferred.
• Previous experience in Front Office, Guest Services, Customer Service, or the hospitality industry is an advantage.
• Good communication and interpersonal skills with a guest-focused approach.
• Ability to remain professional, courteous, and calm in a fast-paced environment.
• Strong problem-solving skills and the ability to handle guest concerns effectively.
• Basic computer skills, including Microsoft Office applications.
• Experience with hotel property management systems (Opera PMS preferred) is an advantage.
• Good command of spoken and written English; additional language skills are beneficial.

Responsibilities

• Deliver exceptional guest experiences by providing efficient, courteous, and personalized service throughout the guest journey.
• Serve as the first point of contact for guests, handling check-in, check-out, and guest inquiries and requests.
• Ensure compliance with hotel standards and procedures during guest interactions.

Skills

Guest communication

Interpersonal skills

Problem solving

Flexible shifts

Opera PMS experience

Microsoft Office

English proficiency

Education

High school diploma or equivalent

Hospitality-related diploma/degree

Tools

Opera PMS

Microsoft Office

Job description

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\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

The Guest Service Officer - Front Office is responsible for delivering exceptional guest experiences by providing efficient, courteous, and personalized service throughout the guest journey. The role serves as the first point of contact for guests, handling check-in, check-out, guest inquiries, and requests while ensuring compliance with hotel standards and procedures.

Qualifications

• High school diploma or equivalent required; Diploma or Degree in Hospitality Management, Tourism, or a related field preferred.
• Previous experience in Front Office, Guest Services, Customer Service, or the hospitality industry is an advantage.
• Good communication and interpersonal skills with a guest-focused approach.
• Ability to remain professional, courteous, and calm in a fast-paced environment.
• Strong problem-solving skills and the ability to handle guest concerns effectively.
• Basic computer skills, including Microsoft Office applications.
• Experience with hotel property management systems (Opera PMS preferred) is an advantage.
• Good command of spoken and written English; additional language skills are beneficial.

Ability to work flexible shifts.

• Ability to work independently as well as part of a team.

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