Team Leader - Front Office

Andaz Capital Gate Abu Dhabi; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Andaz Capital Gate Abu Dhabi is seeking a dynamic Team Leader – Front Office to oversee day-to-day operations of the Front Office and deliver an exceptional guest experience. You will lead the front desk team, maintain service standards, and drive operational excellence.

The ideal candidate has 2–4 years of front office supervisory experience, strong leadership and communication skills, and fluency in English. Flexibility to work weekends and holidays is required, with a customer-focused mindset.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 2–4 years of front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Problem solving

Shift management

English fluency

Team supervision

Education

Hospitality/Business degree

Tools

MS Office

Hotel PMS

Job description

We are seeking a dynamic, service-oriented, and experienced Team Leader – Front Office to lead the day-to-day operations of our Front Office team and deliver an exceptional guest experience. This role is responsible for ensuring seamless front desk operations, maintaining the highest standards of hospitality, and fostering a positive and professional environment for both guests and team members. The ideal candidate will demonstrate strong leadership skills, a passion for customer service, and the ability to effectively manage guest interactions, resolve concerns, and drive operational excellence.

Qualifications:

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 2–4 years of front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.