Team Leader - Front Desk

Khalidiya Palace Rayhaan; United Arab Emirates; On-site; AED 70,000 - 110,000; Full time

Job summary

Khalidiya Palace Rayhaan in Abu Dhabi seeks a passionate Front Office Team Leader dedicated to delivering exceptional guest experiences. You will lead the Front Desk team, ensure smooth check-in/check-out, and maintain high service standards while coordinating with other departments.

The ideal candidate has hospitality education, strong English communication, and experience with Opera PMS. You will thrive in a dynamic, multicultural environment and contribute to memorable stays.

Qualifications

• Bachelor's degree in hospitality or equivalent.
• Strong English communication skills (written & spoken).
• Experience in Front Office within a hotel is preferred.

Responsibilities

• Greet and assist guests professionally from arrival to departure.
• Coordinate with related departments to ensure smooth service delivery.
• Supervise Front Desk staff to maintain high standards of guest care.
• Maintain up-to-date knowledge of hotel and local services and assist guests.

Skills

Front Office Operations

Customer Service

Team Leadership

English Communication

Education

Hospitality degree

Tools

Opera PMS

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

• . Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• . Maintain effective communication with all related departments to ensure smooth service delivery
• . Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• . Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• . Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• . Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• . Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• . Ensure all guest registrations are completed and correspond with Opera PMS guest information

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results