Team Leader, Business Operations & Support

Gateworth Group; Dubai; On-site; AED 357,000 - 379,000; Full time

Job summary

Gateworth Group is seeking a Team Leader, Operations & Support in Dubai to lead, manage and develop the legal operations team across multiple Middle East offices. You will oversee a sizeable team of assistants and executives, driving efficiency and a proactive business support service in a fast-paced environment.

The role requires strong legal operations knowledge, excellent people leadership and mastery of Microsoft Office and practice systems.

Qualifications

• Proven experience managing a sizeable team across secretarial, team administration and operations within a law firm or professional services environment.
• Strong legal operational knowledge, able to provide sound technical advice and recommendations backed by data.
• Excellent organisation skills and the ability to work in a team environment.
• Exceptional Microsoft Office skill with a strong working knowledge of legal practice systems.
• Strategic thinker with excellent organisational skills, resilience under pressure and strong attention to detail.
• Skilled in Microsoft Office with working knowledge of legal practice systems (CRM, billing & finance, document management, bids management) or equivalent platforms.
• High degree of professionalism, discretion and diplomacy when handling confidential personnel and client information.

Responsibilities

• Leading, training and mentoring a team of Team Assistants and Executives, fostering independent decision‑making and outcome ownership.
• Able to identify and implement firm initiatives to enhance best practices and support a team working environment.
• Managing the resource planning, work allocation and cover for holiday/sickness, and conducting performance reviews, salary reviews and one‑to‑ones, delivering direct and constructive feedback.
• Driving process improvement and change initiatives in collaboration with senior leadership, including workflow design, updates and firm‑wide programs.
• Maintaining a thorough working knowledge of billing and finance, matter lifecycle and business development processes to guide, coach and quality‑check the wider team.
• Overseeing office administration, regulatory compliance and stakeholder relations, ensuring a consistent business support service across all offices.

Skills

Team leadership

Legal operations

Data-driven decisions

Organization skills

Attention to detail

Discretion & diplomacy

Strategic thinking

Tools

Microsoft Office

CRM systems

Billing & finance software

Document management

Job description

Position: Team Leader, Business Operations & Support

Compensation: AED32,000 to AED34,000 plus exceptional benefits

Location: Dubai, UAE

Overview

Gateworth are currently supporting an international law firm in their search for a Team Leader, Operations & Support to lead, manage and develop their legal operations team across multiple Middle East offices. This role will oversee a team of direct reports and calls for a strategic, outcome-driven mindset to ensure efficient practice management, a seamless business support service working within a fun, dynamic and busy environment. This role is a rare one so don’t miss out on the opportunity to be part of an incredible team.

Responsibilities

• Leading, training and mentoring a team of Team Assistants and Executives, fostering independent decision‑making and outcome ownership rather than escalation by default.
• Able to identify and implement firm initiatives to enhance best practices and support a team working environment.
• Managing the resource planning, work allocation and cover for holiday/sickness, and conducting performance reviews, salary reviews and one‑to‑ones, delivering direct and constructive feedback.
• Driving process improvement and change initiatives in collaboration with senior leadership, including workflow design, updates and firm‑wide programs.
• Maintaining a thorough working knowledge of billing and finance, matter lifecycle and business development processes to guide, coach and quality‑check the wider team.
• Overseeing office administration, regulatory compliance and stakeholder relations, ensuring a consistent business support service across all offices.

Qualifications

• Proven experience managing a sizeable team across secretarial, team administration and operations within a law firm or professional services environment.
• Strong legal operational knowledge, able to provide sound technical advice and recommendations backed by data.
• Excellent organisation skills and the ability to work in a team environment.
• Exceptional Microsoft Office skill with a strong working knowledge of legal practice systems.
• Strategic thinker with excellent organisational skills, resilience under pressure and strong attention to detail.
• Skilled in Microsoft Office with working knowledge of legal practice systems (CRM, billing & finance, document management, bids management) or equivalent platforms.
• High degree of professionalism, discretion and diplomacy when handling confidential personnel and client information.