Team Leader, Business Operations & Support

Client of Gateworth Group; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Gateworth are currently supporting an international law firm in Dubai with a Team Leader Operations & Support to lead the operations team across Middle East offices. You will oversee a sizeable team and drive efficient practice management in a busy, professional services environment.

The role requires strong legal operations knowledge, excellent organisation, and the ability to coach and guide teams while maintaining high standards of discretion and professionalism.

Qualifications

• Proven experience managing a sizeable team across secretarial, team administration and operations within a law firm or professional services.
• Strong legal operational knowledge with data-backed recommendations.
• Excellent organisational skills and ability to work under pressure.

Responsibilities

• Lead training and mentoring a team of Team Assistants and Executives, fostering independent decision-making.
• Identify and implement firm initiatives to enhance practices and support the team.
• Manage resource planning, workload allocation and holiday/sickness coverage; conduct reviews.

Skills

Team leadership

Operations management

Process improvement

Stakeholder management

Microsoft Office

CRM systems

Tools

CRM systems

Billing & finance software

Document management systems

Job description

Gateworth are currently supporting an international law firm in their search for a Team Leader Operations & Support to lead, manage and develop their legal operations team across multiple Middle East offices.

This role will oversee a team of direct reports and calls for a strategic outcome-driven mindset to ensure efficient practice management, a seamless business support service working within a fun dynamic and busy environment. This role is a rare one so don t miss out on the opportunity to be part of an incredible team.

Main Responsibilities

• Leading training and mentoring a team of Team Assistants and Executives, fostering independent decision-making and outcome ownership rather than escalation by default.
• Able to identify and implement firm initiatives to enhance best practices and support a team working environment.
• Managing the resource planning, work allocation and cover for holiday/sickness and conducting performance reviews, salary reviews and one-to-ones, delivering direct and constructive feedback.
• Driving process improvement and change initiatives in collaboration with senior leadership, including workflow design updates and firm-wide programmes.
• Maintaining a thorough working knowledge of billing and finance, matter lifecycle and business development processes to guide, coach and quality-check the wider team.
• Overseeing office administration, regulatory compliance and stakeholder relations, ensuring a consistent business support service across all offices.
• Proven experience managing a sizeable team across secretarial, team administration and operations within a law firm or professional services environment.
• Strong legal operational knowledge, able to provide sound technical advice and recommendations backed by data.
• Excellent organisation skills and the ability to work in a team environment.
• Exceptional Microsoft Office skill with a strong working knowledge of legal practice systems.
• Strategic thinker with excellent organisational skills, resilience under pressure and strong attention to detail.
• Skilled in Microsoft Office with working knowledge of legal practice systems (CRM, billing & finance, document management, bids management) or equivalent platforms.
• High degree of professionalism, discretion and diplomacy when handling confidential personnel and client information.