Tailor - Dubai

GOLDEN GOOSE S.P.A.; Dubai; Sur place; AED 60 000 - 100 000; Plein temps

Résumé du poste

Golden Goose is seeking a passionate Tailor to extend the life of products through repair and remaking services, delivering personalized experiences at our Dubai store.

You will craft distinctive pieces, advise on bespoke services, and collaborate with the team on sales and customer loyalty activities. Excellent English and prior tailoring experience are essential.

Qualifications

• Fluency in English is required.
• Previous tailoring experience, preferably in retail or customer service, is a plus.
• Strong problem solving and time management skills are expected.
• Good communication and negotiation abilities are valued.

Responsabilités

• Provide personalized tailoring services, including repairs and alterations to extend product lifespan.
• Deliver embroidery and embellishment services (hand and machine) and apply patches, crystals or studs as needed.
• Develop a showcase of embroidery designs and customized products for customer inspiration.
• Offer bespoke service advice to help customers reflect their individuality and style.
• Collaborate with sales and after-sales teams, assist with stock activities and customer loyalty efforts.
• Register customers on the Golden App for segmentation and profiling and support GDPR compliance.
• Convey the brand vision and heritage to clients, maintaining GG identity in all items.
• Keep the tailoring area clean and organized, in line with visual merchandising standards.
• Assist with store operations, including opening/closing, inventory, and health & safety.
• Utilize IT and digital tools (Golden App, Sales Force, Xstore, Stealth) to enhance processes.

Connaissances

Tailor experience

Fluency in English

Problem solving

Time management

Communication skills

Description du poste

Job Description:

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Tailor is responsible to extend the life of Golden Goose products through Repairing and Remaking services within the sustainability strategy. The Tailor is able to engage inspire, anticipate and respond to customer needs and wishes, building long lasting customer relationships, and ensuring a high level of customized experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offering personalized tailoring services to craft distinctive pieces that not only meet the customers desires but also contribute to extending the lifespan of each product and related memories.
• Delivering a comprehensive suite of clothing repair and alteration services, including hand embroidery, typographic embroidery, machine embroidery, patch application, crystal or stud application, basic alterations and tailoring, button replacement, adding pins and brooches.
• Developing a showcase catalog featuring unique embroidery designs and examples of customized products, inviting customers to explore the possibilities of personal expression through fashion.
• Providing expert advice and recommendations on bespoke services, empowering customers to make choices that best reflect their individuality and style.
• Collaborate with the team in sales, pre-and-after-sales activities (including the stock activities and customer fidelization) and, in general, in all activities relating to the store.
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling.
• Passionately convey the brand’s vision and heritage to clients, representing its values authentically, infusing GG brand identity to co-create GG items consistently and in a respectful way.
• Maintain the tailoring area in pristine condition, adhering to our visual merchandising standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth)

KEY REQUIREMENTS

• Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Previous experience as Tailor, preferably in the retail/ Customer service sector is considered a plus.
• Problem solving and effective time management skills.
• Effective communication and negotiation skills. Proving strong team building abilities.

Location: Dubai

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.