Systems Engineer I

Remotedxb; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

LightEdge provides a full stack of best-in-class IT services delivering flexibility, security, and control through premier colocation, private IaaS, and cloud platforms.

We are seeking an experienced OS administrator to act as a first responder, manage tickets, support Citrix and Windows Server environments, and help expand and improve services across on-premises and cloud deployments.

Qualifications

• 3-5 years of work experience with Microsoft server platforms and integrations.
• Citrix administration experience including VDA, Storefront, and Delivery Controllers.
• In-depth knowledge of Windows Server 2016, 2019, 2022, and 2025 platforms.
• Basic knowledge of Active Directory, SQL Server, DNS, Ports, and Windows Firewall.
• Experience supporting environments on VMware ESXi, Azure, or AWS.
• Strong troubleshooting methodology and communication skills.

Responsibilities

• Act as first responder for the OS team performing preliminary troubleshooting.
• Manage ticket queues and document resolution steps and histories.
• Assist in escalated incidents and provide solutions within the ticketing system.
• Participate in a weekly on-call rotation.
• Expand and improve existing services.
• Consult and advise on internal and customer environments.
• Maintain, migrate, deploy, configure, and troubleshoot advanced environment OS configurations.

Skills

Troubleshooting

Communication

First responder mindset

Tools

VMware ESXi

Azure

AWS

HCL BigFix

SolarWinds

ConnectWise Automate

Netscaler

SolarWinds N-able

ScienceLogic

Zabbix

Job description

Responsibilities

• Act as first responder for the OS team performing preliminary troubleshooting
• Manage ticket queues and document resolution steps and histories
• Assist in escalated incidents and provide solutions within the ticketing system
• Participate in a weekly on-call rotation
• Expand and improve existing services
• Consult and advise on internal and customer environments
• Maintain, migrate, deploy, configure, and troubleshoot advanced environment OS configurations

Requirements

• 3-5 years of work experience with Microsoft server platforms and integrations
• Citrix administration experience including VDA, Storefront, and Delivery Controllers
• In-depth knowledge of Windows Server 2016, 2019, 2022, and 2025 platforms
• Basic knowledge of Active Directory, SQL Server, DNS, Ports, and Windows Firewall
• Experience supporting environments on VMware ESXi, Azure, or AWS
• Strong troubleshooting methodology and communication skills

Preferred Qualifications

• Experience with RMM tools such as HCL BigFix, SolarWinds N-able, or ConnectWise Automate
• Windows Server Certifications (MCITP, MCP)
• Netscaler experience
• Experience with monitoring tools like SolarWinds, ScienceLogic, or Zabbix

About the Company

LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control through premier colocation, private IaaS, and cloud platforms.