Supply Chain and Operations Manager

Generation H; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Generation H is seeking a Supply Chain & Operations Manager to own the complete journey of every product from supplier to customer. You will ensure stock availability, freshness, and accurate invoicing while balancing margin and service levels in a fast-growing UAE e-commerce environment.

Responsibilities include demand forecasting, procurement, 3PL management, and export/import coordination with customs. You will collaborate with founder, marketing and sales to translate supply chain insights

Qualifications

• 5+ years in supply chain, inventory or operations, ideally FMCG, food & beverage, grocery or e-commerce.
• Experience managing imports into the UAE, including freight forwarders and customs.
• Experience managing inventory through a 3PL and shelf-life sensitive products.
• Exposure to wholesale (B2B) operations and supplier negotiations.
• Bachelor's degree in relevant field; professional certifications are a plus.

Responsibilities

• Own end-to-end supply chain from supplier to customer delivery.
• Plan stock, set reorder points and manage expiry control with FEFO.
• Forecast demand using history, seasonality and promotions.
• Manage imports, freight, customs, and 3PL partnerships.
• Run three-way matching of Po, goods receipt and invoices; keep purchase records.
• Provide regular inventory, sales, inbound delivery and expiry reporting.

Skills

Organised / detail-oriented

Analytical skills with Excel/Sheets

Shopify / e-commerce platforms

ERP / inventory systems

Bookkeeping basics, landed cost

English communication; Arabic a plus

Negotiation & supplier relations

Start-up / fast-paced environment

Education

Bachelor's degree in Supply Chain, Logistics, Business or related field

CIPS or APICS CPIM/CSCP is a plus

Job description

Generation H is a fast-growing, homegrown UAE e-commerce platform - on a mission to make healthy eating simple, accessible and trustworthy.

We are a small, ambitious and entrepreneurial team where every hire shapes the business. If you want to see the direct impact of your work at a purpose-led brand in one of the region's most exciting categories, we'd love to hear from you.

The role

As our Supply Chain & Operations Manager, you will own the complete journey of every product, from the supplier's warehouse to our customer's doorstep. You will be the person who makes sure our best-sellers are always in stock, our shelves stay fresh, and every unit, invoice and shipment is accounted for.

It's a role that calls for precision and judgement in equal measure. Storage in Dubai is costly, so carrying excess stock erodes margin, while running out of a favourite product costs us loyal customers. You'll use data to strike that balance every day, and work closely with the founder, marketing and sales to turnsupply chain insight into growth.

What you'll be responsible for

• Inventory planning & stock optimisation
• Segment the full SKU range by sales velocity (fast, medium and slow movers) and set minimum, maximum and reorder points for each
• Forecast demand using sales history, seasonality and upcoming promotions
• Keep inventory lean and cost-efficient, monitoring days of cover and stock turnover across all locations
• Spot slow-moving stock early and propose clearance plans, such as bundles, promotions or wholesale offers, before it becomes dead stock
• Freshness & expiry control
• Maintain a live expiry register for every batch and apply FEFO (first-expiry, first-out) at every storage location
• Confirm remaining shelf life with suppliers before each purchase order and reject stock below agreed thresholds
• Flag near-expiry products well in advance and agree sell-through plans with marketing to keep write- offs close to zero
• Procurement & purchase orders
• Plan purchasing cycles and raise purchase orders based on stock levels, lead times and minimum order quantities
• Run three-way matching of purchase orders, goods received and supplier invoices, and resolve any discrepancies
• Keep procurement records accurate and support bookkeeping, including landed cost, cost of goods and supplier payment tracking
• Imports, freight & customs
• Manage international shipments from A to Z: supplier coordination, freight booking, documentation, customs clearance and final delivery
• Compare freight forwarders and shipping modes (sea, air, consolidated) to secure the best mix of cost, speed and reliability
• Work closely with customs brokers and clearing agents to ensure compliance with UAE food import, labelling and registration requirements
• Track every inbound delivery, confirm successful receipt and keep the team updated on arrival status
• Warehouse & 3PL management
• Oversee stock held at our 3PL fulfilment partner and our secondary storage facility, ensuring every system reflects the same numbers
• Run regular cycle counts and reconciliations, and investigate and resolve any variances
• Make sure new stock is received and booked in quickly so it goes live on our online store without delay
• Manage service levels, costs and day-to-day relationships with logistics partners
• Supplier partnerships
• Build strong, long-term relationships with our brand partners and distributors, locally and internationally
• Negotiate pricing, payment terms, MOQs and shelf-life commitments
• Monitor supplier performance and line up alternative sources or substitute products when an item is unavailable
• Wholesale (B2B)
• invoicing
• opportunities
• Manage wholesale accounts end to end, from order processing and allocation to delivery and
• Support the growth of the B2B channel by identifying new retail, corporate and hospitality
• Pricing, market & range development
• Benchmark retail and wholesale pricing against the market and recommend positioning that protects margin and stays competitive
• Use sales and market data to recommend new brands and products to list, and underperformers to retire
• Reporting & insight
• Deliver regular sales, inventory, inbound delivery and expiry reports to the leadership team
• Notify the team as soon as new stock lands and inventory is updated, so sales and marketing can act on it
• Document every process and keep every stock movement traceable, building systems that scale with the business

What you bring

Experience

• 5+ years in supply chain, inventory or operations, ideally within FMCG, food & beverage, grocery or e-commerce
• Proven, hands-on experience managing imports into the UAE, including freight forwarders, customs brokers and food import regulations
• Experience managing inventory through a 3PL and working with shelf-life-sensitive products
• Exposure to wholesale (B2B) operations and supplier negotiations
• Bachelor's degree in Supply Chain, Logistics, Business or a related field; CIPS or APICS (CPIM/CSCP) is a plus

Skills & attributes

• Exceptionally organised and detail-driven: nothing goes untracked and nothing falls through the cracks
• Strong analytical skills and advanced Excel / Google Sheets (pivot tables, lookups, forecasting)
• Comfortable with Shopify or similar e-commerce platforms, and inventory or ERP systems
• Solid grasp of bookkeeping basics, landed cost and margin calculation
• A confident negotiator and relationship builder with excellent English communication; Arabic is a plus
• Proactive and solutions-focused: you anticipate problems and always have a plan B
• Thrives in a fast-paced start-up environment and enjoys building processes as much as running them

Nice to have

• Experience in health, organic or specialty food categories
• Familiarity with Dubai Municipality food registration and labelling requirements