Supervisor - SKIMS - Dubai

مجموعة الطاير; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Job summary

Al Tayer Insignia seeks a department leader to drive exceptional customer service in a luxury retail setting. You will manage and coach the department team, oversee merchandising and stock control, and work to hit department targets.

Holder of a high school diploma with 4-5 years in Sales or Customer Service is required, with experience in team leadership. The role is based in a luxury retail environment within the UAE.

Qualifications

• High school qualification.
• 4-5 years experience in Sales or Customer Service environment.

Responsibilities

• Direct and coach the sales team to deliver excellent customer service.
• Analyze sales data to maximise daily sales.
• Resolve customer issues by addressing them or escalating to the store manager.
• Maintain grooming, presentation and professional conduct standards.
• Motivate team members to achieve goals and recognize successes.
• Induct and train new starters in the department.
• Ensure stock levels, losses and merchandising align with brand guidelines.
• Keep department clean and visually merchandised, per brand standards.

Skills

People management

Customer service

Sales analysis

Education

High school diploma

Job description

At Al Tayer Insignia, your career is more than a job - it's a journey into the heart of luxury retail. For over 40 years, we've partnered with the world's most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you'll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

• To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Responsibilities

Functional Roles and Responsibilities

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

Qualifications

Education/Certification and Continued Education

• High school qualification

Years of Experience

• 4 - 5 years experience in Sales or Customer Service environment