Supervisor-Reservations

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Manager to oversee reservations and guest services in Dubai. The role involves managing room bookings, training staff, and ensuring exceptional guest experiences. Candidates should have at least 2 years of experience in a related field and supervisory skills.

Qualifications

• At least 2 years of related experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee room reservations and group market codes.
• Assist management in training and scheduling employees.
• Maximize revenue through effective sales techniques.

Skills

Guest Service

Communication

Problem Solving

Supervisory Skills

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Oversee the accuracy of room blocks reservations and group market codes. Communicate company values and culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room types. Verify availability of room types and rates. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities, services, and room accommodations. Follow sales techniques to maximize revenue. Input and access data in the reservation system. Respond to challenges in accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate to appropriate personnel.

Assist management in training, scheduling, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; thank guests with genuine appreciation. Communicate clearly and professionally; prepare and review written documents accurately; answer telephones using appropriate etiquette. Develop and maintain positive working relationships. Comply with quality assurance standards. Read and visually verify information in various formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable duties as requested by supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued. Our greatest strength lies in the rich blend of culture, talent, and experiences of our team. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories by applicable law.

Required Experience

Manager